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Overview: A Kolter Hospitality General Manager delivers service excellence to guests and team members by managing the property to ensure efficient and profitable operations. This position is responsible for overseeing maintenance, asset protection, guest service, sales, food and beverage, accounting and human resources.
Performance Expectations:
Ensure Company and brand standards of operations are strictly adhered to.
Ensure department heads have proper coverage through adequate staffing.
Create an inclusive, team member centric culture, where team members are cared for so they can be their best.
Spend time in the lobby during peak check in and check out hours to engage with the guests.
Resolve guest issues to ensure high guest satisfaction in a tactful and courteous manner.
Review guest service scores daily to identify areas of improvement, recognize positive achievement and implement correct action where necessary.
Develop the hotels annual budget and financial reports as needed.
Monitor the operation to ascertain budgeted goals are achieved.
Provide for continuous improvement of the property through control of capital expenditures.
Maintain high sanitation standards for food handling and maintenance equipment.
Counsel, coach, discipline and terminate as appropriate with HR review and input to ensure compliance with company policy.
Work with sales team to improve occupancy and REVPAR performance.
Participate in weekly revenue management calls.
Maximize productivity and minimize labor cost by analyzing trends and adjusting staff.
Maintain personnel and payroll files in compliance with Company policy.
Establish proper preventative maintenance programs in accordance with annual budget and owners objective.
Promote a safe work environment to minimize liability and expense.
Regularly walk the property to evaluate the hotels physical condition and communicate with team members.
Ensure property reports are completed with accurate information and are in compliance with company policy.
Keep abreast of governmental regulations as they relate to hotel operations and ensure hotel is in compliance with all applicable laws and regulations.
Ensure Company and brand standards of operations are strictly adhered to.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations:
EOE
M/F/Vet/Disability
DFWP
Kolter Hospitality Participates in E-Verify
General Requirements:
Ability to work most weekends and holidays as needed.
Report to work on time and in proper uniform.
Knowledge and/or ability to operate a computer.
Successful track record in hotel management.
Knowledge of accounting and budgeting.
Experience: Five (5) plus years of relevant experience in the hotel industry. Hotel Food & Beverage Management preferred.
Education: None. Bachelors degree preferably hotel management or equivalent education a plus.
Physical Requirements:
Ability to stand/walk frequently a few hours a day
Light lifting, pushing and pulling
Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$72k-105k (estimate)
05/22/2024
05/29/2024
The job skills required for Hotel General Manager include Guest Service, Revenue Management, Problem Solving, Preventative Maintenance, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel General Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Hotel General Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel General Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel General Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel General Manager jobs
Be present in your hotel and motivate team members.
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Work on your communication skills and make budgets a priority.
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Reward great service.
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Take responsibility for problems that arises in the Hotel.
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Monitors all operating costs, budgets, and forecasts.
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Step 3: View the best colleges and universities for Hotel General Manager.