Summary/ Objective

The Convention Services Manager is responsible for planning, organizing and managing the in house details for large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meeting/function rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions,

• Approach all encounters with guests and team members in a friendly, service-oriented manner,
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel,
• Serve on site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
• Maintain & log all client communications.
• Attend the weekly Revenue Management, Sales and Group Pickup Meetings.
• Work closely with the Sales Managers to ensure client satisfaction.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Have acquired knowledge with the ability to upsell clients.
• Generate "thank you" notes to clients with prompt follow up of negative client feedback as necessary.
• Able to conduct hotel site inspections and client presentations.
• Resourceful skills to provide set-ups, menus, and functions for groups.

Ability to produce artistic and innovative menus while working closely with the Food and Beverage team on pricing specialty menus.

• Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

Competencies

• Must be able to convey information and ideas clearly, both oral and written,
• Must work well in stressful, high-pressured situations.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Must be able to prioritize departmental functions to meet due dates and deadlines.

Physical Demands

• Long hours sometimes required.
• Weekend and evening availability required.
• Light work-exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to sit for a long period of time.

Travel Required

• 0%

Required Education and Experience:

• Bachelor's Degree preferred or equivalent combination of education and experience.
• Sales/Brand systems preferred.

Peachtree Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws,

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties:

Please note this job description is not designed to covet or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice,

Experience

• 2 year(s): Sales Coordinator

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility