Case Manager – Homeless Services
ABUNDANT BLESSINGS
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Title: Case Manager
FLSA: Non-Exempt, Full-time
Supervisor: Lead Case Manager
Starting Rate: $21.00 To DOE
Benefits
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At Abundant Blessings, it is our mission to continue the fight to end homelessness through providing short-term or long-term housing, services, and necessary resources to homeless individuals, families, and children.

Summary: Under the direction of the Lead Case Manager, the Case Manager is responsible for completing intake, service coordination, and triage for individuals seeking services through the Coordinated Entry System for Singles.
The Case Manager reports to the Lead Case Manager and will directly assist the team by providing Crisis/Bridge housing participants with case management to assist in the participant in self-resolving their housing crisis and make reasonable effort to diversion and reunification. The Case Manager will assist with providing the participant with supportive services that reduce obstacles and barriers to permanent, affordable, and sustainable housing.

REQUIREMENTS & QUALIFICATIONS:

• Minimum 2-3 years of experience working as a case manager with homeless population and possess knowledge of housing and other area resources.
• Must have the ability to meet the physical requirements of this position.
• CES/LAHSA experienced preferred
• Bilingual (Spanish) a plus
• Database experience (HMIS) strongly preferred
• Familiarity with TAY or Older Adult population programs preferred
• Valid California driver’s license and insured automobile REQUIRED
• 3 Professional References

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Case Manager must strive to assist participants in moving out of Bridge Housing and into their own

Permanent Housing unit as quickly as possible. The total length of stay can and should be individually determined, based on the participants’ need. However, progress and engagement towards housing goals must be documented and reviewed every 90 days to remain eligible.

• Provide Housing-Focused Case Management Services to assist participants in moving forward in accessing permanent housing through referrals to housing programs (such as RRH, Permanent Supportive Housing, affordable housing, etc.).
• Conduct intake and assessment, The Case Managers must develop a Housing and Services Plan in coordination with SRS. Case Manager will also complete an Exit Plan
• The Case Manager shall routinely document the content and outcome of bi-weekly case management meetings with participants in HMIS, WITH G.I.R.P. case notes. (Document the content and outcome of case management meetings with participants as case notes under the designated program in HMIS.)
• Will coordinate follow-through services with CES team and attend Care Coordinated meetings as assigned including community referral outreach.
• Provide information, referrals, crisis intervention, and assistance with permanent housing placement to all participants in Bridge Housing.
• Provide support with completing housing applications, accompanying the participant to housing appointments and/or leasing appointments, and other support associated with the housing placement process, as needed.
• Attending regularly scheduled agency-wide meetings, community meetings and meetings as assigned.
• Conduct all functions in accordance with Agency guidelines, policies, and procedures.
• Comply with applicable certification requirements and ethics.
• Arrange work schedule or required hours to the benefit of the Department/Program with the approval of immediate supervisor.
• Maintain a high level of ethical conduct regarding confidentiality of employees, participants, company, and vendor’s data and handle sensitive and critical information with professionalism and discretion. Two to three experience working as a case manager with homeless outreach preferred.
• Always maintain a safe environment, complying with Agency and industry standards and safety regulations.
• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate the client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond interim housing.
• Work with the Housing Locator Teams to locate housing and secure housing.

Verify participant meets either category 1 or 4 of HUD’s final rule on “Defining Homelessness” and documents homeless status in HMIS.

• Provide a housing-first model to assist participants in becoming self-sufficient and obtaining permanent housing through referrals.
• Conduct case management meetings with participants at least twice a month.
• Case notes must be entered in HMIS within 24 hours in DAP format.
• Provide support to participants through individualized case management including but not limited to support with completing housing applications.
• Case manager will work collaboratively and communicate with Housing Navigation staff no less than once a week if providing services to the mutual clients.

Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements within 24-hours.

• Complete Exit Plans for all participants assigned to the case manager.
• Staff must update the participant’s housing status within twenty-four hours of any change.

Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
If there are significate changes during the time client is enrolled in the program, a Status Assessment
Update must be created within 24 hours of the change (i.e., increase or decrease of income).

• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
• Program Entry Page
• Status Assessment Update Page
• Exit Page

Attend weekly case conference meetings.
Provide the Program Manager with all required client information and assessment outcomes.

• Prepare reports in accordance with program requirements and Division policies.
• Ensure compliance with HIPAA, 42 CFR Part 2, and other funding requirements.

Maintain appropriate boundaries; and adhere to ABFA’s Code of Ethics and ABFA’s Core Values.

• Represent the Agency in a professional manner at meetings, training, and community events.

Regular attendance required.

• Perform other duties as needed.

Secondary Functions:

Minimum Qualifications/Requirements:

• Minimum 2-3 years job-related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred.
• If in recovery, a minimum of three (3) years drug-free
• Three years of being drug and alcohol-free are required.
• Working knowledge of Microsoft Word, Excel, and other database programs.
• Knowledge of resource development, case management, and documentation.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to communicate effectively, both written and orally.
• Verification of Employment Eligibility, background clearance, and TB test required
• Three months prior to or within seven (7) days of Date of Hire (and renewed annually thereafter), a CPR and First Aid Certification is required and
• Reliable transportation is and a valid Driver’s License and auto insurance is required.
• Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.
• Overtime, holiday, or weekend work may be required.

Non-Essential Qualifications:
Experience using HMIS and at least one year of rapid re-housing experience preferred.

Supervisory Responsibilities:
This position does not have any supervisory responsibilities.

Physical Requirements
The Case Manager typically spends time sitting, standing, typing, writing, walking, driving, carrying.
(max. 25 lbs.), listening, speaking.

Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules and be able to process information, think, and conceptualize.

Abundant Blessings From Above is an Equal Opportunity/Affirmative Action Employer

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 1 – 40 per week

Benefits:

• Employee assistance program
• Flexible schedule
• Life insurance
• Professional development assistance

Patient demographics:

• Adults

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person