Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

The Account Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Essential Functions: 

Establish and maintain strong client relationships with assigned account(s).

• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner. 

• Promote a strong safety culture and safe work environment. 

• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.

• Motivate and develop the team while supporting organizational change. 

• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved. 

• Perform daily quality control inspections to ensure quality standards are met or exceeded. 

• Adapt departmental plans and priorities to adapt to operational challenges. 

• Perform time studies to optimize operational tasks, schedules, and staff allocation. 

• Look for opportunities to increase revenue by providing additional or periodic services to the client. 

• Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.

• Special projects and other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience. Experience: 

• 3 to 5 years of experience, including 2 years of supervisory experience.

• Ability to adjust work schedule as needed to support the operation. 

• Solid business acumen and basic accounting principles. 

• Working knowledge of OSHA safety standards and regulations. 

• Ability to grow strong relationships across all levels of the organization. 

• Ability to work through ambiguity and maintain composure in a variety of situations. 

• Passion for excellence backed by a track record of accountability, collaboration, and integrity. 

• Ability to effectively lead a staff of direct reports. 

Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills. 

• Ability to work in a fast-paced work environment balancing multiple projects and embracing change. 

• Ability to resolve issues under tight timeframes and pressure. 

• Ability to prioritize assignments and projects and to multi-task within restricted time constraints. 

• Excellent written and verbal communication, team building, and planning skills.

• Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills 

• Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.