202400154S

Specialist IV - Student Account Services Specialist IV - Business Services

Non-Exempt

This position is a pay grade 09. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Technical/Para-Professional

Student Account Services

Division of Enrollment Success

05/01/2024

Yes

Bachelor’s degree with a major in business, finance, or related field from an accredited institution. Two years of relevant experience or experience in a related field. Previous experience in higher education and specialized work related to the position is desirable. Additional experience may be considered in lieu of education.

Performs highly advanced specialist duties for Student Account Services under the Division of Enrollment Management.

Performs highly advanced specialist duties for Student Account Services (SAS). Accountable for the execution and follow through of complex and technical responsibilities. Plans, develops, implements, coordinates and monitors programs or services. Responds to information requests. Collects, reconciles, and maintains complex data. Monitors project timelines and identifies issues. Prepares letters, correspondence, and reports. Develops, coordinates, tests, and implements assigned processes. Aids with and interprets policies and procedures. Develops, and executes processes related to state exemptions, waivers, external scholarships, and third-party contracts. Manages, trains staff, and monitors application of exemptions, waivers and third-party payments. May coordinate and supervise office functions. May assist the Assistant Director in coordinating Information Technology (IT) tickets regarding waivers, contracts, exemptions, and external scholarships. Assists with assessment related projects as needed. Develops processes and maintains and updates manuals and procedures. Modifies as needed to maintain best practices. Represents the university and Student Account Services at specified regional and national professional association conferences and professional development workshops. Participates in consulting calls to improve or update processes related to Student Account Services. Performs other related duties as assigned.

Requires detailed knowledge of university infrastructure, policies, and procedures. Requires thorough knowledge of office systems. Must have the ability to solve operational problems and make suggestions for process improvement. Must be able to review complex accounts requiring attention to detail. Must be able to communicate effectively. Will be required to contribute ideas, implement, and test processes. Must be able to analyze data. Requires the ability to work independently on complex tasks. Must be able to work effectively with a team.
Position will require limited evening and weekend hours.
Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

https://shsu.peopleadmin.com/postings/39020

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
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