Job Description

Join a dynamic team dedicated to helping people and making a positive impact! The Ramirez-Meda Allstate Agencies are hiring Bilingual Insurance Service Representatives in McAllen, TX. If you're fluent in English and Spanish, passionate about customer service, and ready for a fulfilling career, we want you!

Benefits

Paid Time Off (PTO)

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Responsibilities

Client Support: Serve as the primary point of contact for clients, providing prompt and accurate responses to their inquiries and concerns.

Policy Assistance: Assist clients with policy updates, changes, and renewals, ensuring compliance and accuracy.

Issue Resolution: Handle and resolve customer complaints or issues in a professional and timely manner to ensure a positive resolution.

Information Sharing: Educate clients on our insurance products, coverage options, and other relevant services to meet their insurance needs.

Documentation: Maintain accurate and up-to-date client records, ensuring confidentiality and data integrity.

Requirements

Customer Service Skills: Excellent interpersonal skills with a strong focus on delivering outstanding customer service.

Attention to Detail: High level of accuracy in data entry and policy documentation.

Communication Skills: Strong verbal and written communication skills in English and Spanish.

Organizational Skills: Efficiently manage multiple tasks while maintaining attention to detail and meeting deadlines.

Computer Proficiency: Comfortable using computer systems, CRM software, and other relevant tools.

Insurance Knowledge: Familiarity with insurance policies, coverage types, and industry regulations is a plus.

Property and Casualty License: Active License or being able to obtain it.