Del Webb at Riverlights in Wilmington, NC is a developing 55 active adult community that will consist of 547 single-family homes upon completion. The community includes a 15,000 square foot amenity center with a multi-purpose room, resort-style pool, event lawn, state-of-the-art fitness center, tennis, bocce and pickleball courts, social clubs, volunteer organizations, and much more.

Position Summary:

To provide community management and effective customer service within an Active Adult (55 ) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations. Responsible for partnering with the Lifestyle Director in identifying, coordinating and marketing all social, wellness, cultural and educational programs designed to enrich the quality of life and enhance the vibrancy of the community for residents.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Partner with the Lifestyle Director to identify, coordinate and market all community events, programs and services.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Perform all other duties as directed.

Knowledge, Skills and Abilities:

• Exceptional public speaking skills, interpersonal skills, problem solving abilities and advanced communication skills to foster strong working relationships with owners, board members and committee members.
• Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
• Leadership: a demonstrated ability to lead people and get results through others.
• Computer efficiency with respect to database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Should possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
• Will be accountable for individual performance, the work of others, equipment, supplies, product quality and safety
• Time Management: the ability to organize and manage multiple priorities.
• Attention to detail.

Physical Demands & Work Environment:

• Walking and moving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing personal vehicle for business purposes as needed.
• Sitting at work station utilizing a computer in an office setting.

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