SUMMARY: TheCommunity Engagement Specialist is the primary contact person for arranging participation by volunteers for MedNorth Health Center events and programs. Theindividual in this position will also attend events and provide continuous support to volunteers as well as collaborate with local agencies in strengthening the visibility of MedNorth services. As a Certified Application Counselor, theCommunity Engagement Specialist provides patient enrollment assistance into eligible insurance programs. This position also provides administrative support that includes forms development, marketing materials, social media and other clerical support.

PRIMARY DUTIES and RESPONSIBILITIES of theCommunity Engagement Specialist:

• Initial contact for coordinating and monitoring the organizational volunteer program.
• In carrying out his/her duties of providing orientation to newly recruited volunteers, the coordinator develops orientation kit, introductory programs, and handbook for successful volunteer orientation.
• Coordinates with department managers/supervisors the transition of volunteer to assigned department.
• Maintain/update volunteer needs per department.
• Conducts orientation for new volunteers, educates on relevant cultural practices.
• Provide education on MedNorth’ s scope of services.
• Coordinate and participate in specific community events and activities, at health fairs, community agencies and parks etc.
• Ensure community event supplies are replenished.
• Assist in managing and responding to social functions, social media or newsletter and other internal/external agency communication.
• serve on marketing committee.
• Obtain Market Place Certified Application Counselor certification and assist patients with eligibility applications for care.
• Assist COO on assigned administrative and basic operations functions: scheduling vendor demo’s and coordinating facility site visits, generate purchase orders, initiate and work on time specific projects.
• Attend training programs, seminars, webinars and other professional development opportunities.
• Assist in creating appropriate and updated signage in clinics.
• Accurately provide data collection and reports in order to track goal outcomes and program success.
• Adheres to HIPAA Policies and Procedures.
• Performs other related duties incidental to work described herein.

Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization.

SUPERVISORY RESPONSIBILITIES: N/A

ADMINISTRATIVE RESPONSIBILITIES: N/A

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required:

EDUCATION AND/OR EXPERIENCE: Minimum associate degree and 2 years working in a community resources capacity (in health care) or combined work equivalent experience.

SKILLS/ABILITIES: Experience with creating spread sheets, and the knowledge of MS Office, including PowerPoint, Outlook, Word, and Excel.

ESSENTIAL TECHNICAL/MOTOR SKILLS: Strong computer skills with proficiencies in Outlook, Word, Power Point, Excel, and internet-based applications. Ability to use standard office equipment, including computers, photocopiers, and facsimile machines - Ability to learn, understand, and use internet insurance eligibility systems.

INTERPERSONAL SKILLS: Excellent oral and communication skills. Possess the ability to effectively communicate with a diverse population. Excellent telephone and public speaking skills. Ability to work independently and coordinate multiple tasks.

MENTAL ABILITIES: Cognitive reasoning - Clear thinking in high-pressure situations - Ability to prioritize and withstand pressure of continual work with variable requirements - Ability to concentrate and maintain accuracy despite frequent interruptions - Critical thinking and organization skills, problem solving, and reasoning capabilities - Must be able to identify a problem, identify possible solutions, make a decision on one of the possible solutions, implement the decision, and evaluate the results.

LANGUAGE SKILLS: Ability to speak English fluently - Spanish speaking is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS: Market Place Certified Application Counselor certification

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 40 pounds.

The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.

This job is a Blood borne Pathogens risk category III position.

GENERAL EXPECTATIONS:

The employee is expected to attend work on a daily basis and to be at work on time. The employee is expected to be a team player.

The employee is expected to report absences in accordance with personnel policies and procedures.

The employee's work is expected to be accurate, neat, and thorough, and completed on time.

The employee is expected to have a positive and professional attitude, be cooperative, and considerate of others.

The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given.

The employee is expected to dress and act in a professional manner and adhere to all safety standards, both on site and while traveling in the community.

The employee is expected to participate in staff meetings, be courteous and polite with patients, clients and other staff.

The employee is expected to maintain confidentiality.