Description

SUMMARY: The Lead Medical Assistant (LMA) works under the Director of

Nursing and the Chief Medical Officer to assist with maintaining efficient patient flow

and quality care during clinic hours. This position assists the supervisors in training new

staff. The LMA works as part of a health care team to ensure efficient and quality services.

PRIMARY DUTIES and RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Provide back up support for the medical assistant team, which includes all functions of a medical assistant.
• Assist in the supervision of work and performance of clinic staff to include medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Oversee and train new and existing staff along with the Director of Nursing.
• Assist with intake, and set-up for patient visits.
• Assist with the training of medical assistants on health education, laboratory, and dispensary services. Assist in providing on-going supervision in the same areas.
• Assist as needed including medication refill requests, specialty and procedure referrals, and clinic chart reviews for MAs.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Provide medical assistant scheduling and task assignments as needed.
• Provide direct supervision to other Medical Assistants.
• Assist with the coordination of work with the Adult Health Care, Women’s Healthcare and Pediatric Care Team for follow up on missed appointments, reminder calls, lost to care calls, and high-risk referrals.
• Track abnormal PAPS and mammograms and ensure proper patient f/u and referrals.
• Works collaboratively with clinic staff on programs to improve patient outcomes.
• Assists in organizing and participating in quality improvement activities using the PDSA model to improve systems/services.
• Perform other administrative tasks and clinical care as assigned by the Director of Nursing or Chief Medical Officer.
• Work with Director of Nursing to oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Provide sick/vacation leave backup for medical assistants when no other resources are available.
• Assist with other administrative projects and tasks as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.
• Performs other duties as assigned by management.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

• College education, high school diploma, or equivalent.
• Completion of medical assistant training program required. Phlebotomy certification a plus.
• Minimum of five years’ experience in an outpatient medical clinic or hospital, medical office setting.
• Leadership experience a plus.

SPECIAL SKILLS/EQUIPMENT:

• Perform phlebotomy and basic laboratory duties.
• Demonstrate the skills to provide age-appropriate care to the clients of the clinic.
• Demonstrate knowledge of the principals of growth and development over the life span and possess the ability to interpret information relative to the patients age related needs.

INTERPERSONAL SKILLS: Excellent interpersonal and customer service skills. Teamwork and communication skills essential. Treat all patients, co-workers, and managers with courtesy and respect.

MENTAL ABILITIES: Cognitive reasoning. Clear thinking in high-pressure situations. Ability to prioritize and withstand pressure of continual work with variable requirements. Ability to concentrate and maintain accuracy despite frequent interruptions. Critical thinking and organization skills, problem solving, and reasoning capabilities.

LANGUAGE SKILLS: Ability to speak English fluently. Spanish speaking or another language is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS: Medical Assistant certification must be maintained while employed.

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Extended periods of walking, standing, bending, lifting, pulling, and pushing. Performance of essential duties requires close and distance vision and hearing acuity. Must be able to perform heavy lifting, generally more than 25 pounds. This is a clinical environment with exposure to chemicals, pathogens, and patient body fluids. Requires working under stressful conditions, and ability to multi-task.

WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.

This job is a Bloodborne Pathogens risk category I position.

GENERAL EXPECTATIONS:

• The incumbent is expected to attend work daily and to be at work on time.
• The incumbent is expected to be a team player.
• The incumbent is expected to report absences in accordance with personnel policies and procedures.
• The incumbent's work is expected to be accurate, neat, and thorough, and completed on time.
• The incumbent is expected to have a positive attitude, be cooperative, and considerate of others.
• The incumbent is expected to be dependable and is expected to accept responsibility for assignments and duties given.
• The incumbent is expected to dress and act in a professional manner and adhere to all safety standards.
• The incumbent is expected to participate in staff meetings, be courteous and polite with patients and other staff.
• The incumbent is expected to maintain confidentiality.

SALARY/BENEFITS:

Compensation depends on experience.