Position Summary:
Primary responsibilities are centered on strategic planning and marketing of all resident programs within an HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: Recreational, social, travel, cultural, educational and entertainment. Additionally, responsible for assisting Community Manager by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:
• Partners with the Community Manager to identify, coordinate and market all community events, programs and services.
• Coordinate the development of content, branding, distribution, and other necessary information related to Association newsletters or other lifestyle public relations and marketing publications as assigned.
• Generate flyers and create advertisements for all community events.
• Oversee committee lifestyle and events team and ensure compliance of all vendors utilized.
• Oversee support staff and facilitators to ensure facilities, events, classes and customer service meets the needs of the residents.
• Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.
• Work with residents to assist in the establishment of chartered clubs.
• Work with residents to assist in the establishment of interest groups.
• Secure all entertainment, food, decorations, and items necessary to fulfill events.
• Facilitate all community events from setup to teardown.
• Facilitate the marketplace sponsor program.
• Facilitate room rental process with residents.
• Manages all reservations submitted via community website.
• Manages the fitness program for the community.
• Attend all committee meetings that pertain to events and lifestyle.
• Assess overall success of events through focus groups and evaluations.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Reviews monthly financials as it pertains to events and submits community accounts payable for events as directed by Community Manager.
• Maintains accurate and current association records, calendars, and website.
• Maintains strict adherence to community and company deadlines.
• Perform other duties as directed.

Knowledge, Skills and Abilities:
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
• Effective and dynamic public speaking skills.

• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
• Computer proficiency with respect to Microsoft Office Suite, database software, internet, and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Ability to lead people and get results through others.
• Ability to interact and work positively and effectively with staff, volunteers, and board members at all levels.
• Ability to organize and manage multiple priorities and meet deadlines.
• Ability to multi-task with frequent interruptions, changes and delays while remaining focused.
• Ability to problem solve exercising good judgment and decision making.
• Ability to adapt and adjust to change.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:
• Position involves sitting, standing, and movement throughout the day.
• Must be able to set up and break down events as needed.
• Utilizing a computer in an office setting.
• Capable of working extended hours, to include evenings, weekends, and holidays.