Enhanced Care Management Program Lead

The Enhanced Care Program Lead provides support and coordination of programmatic activities in addition to delivering direct services. This position is responsible for supporting program operations, leading projects, and providing an additional level of support for ECM Case Managers.

Duties and responsibilities

• Oversee and coordinate programmatic activities to ensure efficient operations and adherence to established protocols.
• Conduct outreach efforts to engage and enroll eligible community members into the ECM Program, fostering strong client relationships.
• Supervise and guide a team of Enhanced Care Management Case Managers, providing support, direction, and performance feedback.
• Oversee the completion of high-risk behavioral health and housing assessments, guiding the development and maintenance of individualized care plans.
• Monitor program activities, outcomes, and client progress, producing reports to evaluate program effectiveness.
• Provide ongoing training, education, and professional development opportunities to ensure continuous improvement among the ECM team.
• Collaborate with multidisciplinary clinical teams and external agencies to facilitate holistic care coordination for clients.
• Facilitate referrals, navigation, case management services, and linkages to community resources to address client needs.
• Cultivate effective working relationships with agencies, organizations, and providers to advocate for clients and enhance program visibility.
• Ensure accurate and compliant maintenance of clinical records according to industry standards and regulations.
• Conduct outreach activities in diverse community settings, fostering connections and expanding program reach.
• Actively engage in clinical supervision, consultations, and training sessions to enhance personal and team performance.
• Provide translation and language support services as needed for effective communication with clients.

Qualifications

Qualifications

• Ability to perform the duties described above.
• One to years of supervising experience
• Degree in Social Work, Public Health or health-related field
• Three or more years of patient navigation or case management experience
• Two or more years of experience working in a healthcare setting
• Proficient with Microsoft Office applications
• Experience working with Electronic Health Records
• This position requires frequent driving. A valid California driver's license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
• Ability to communicate well with people of diverse cultural professional and experiential backgrounds and
• Language fluency verbal and written, in one of the following languages: English, Spanish, Vietnamese, Mandarin, Tagalog, or Farsi highly desired

AACI is an Equal Opportunity Employer

Working conditions

Work is conducted in a standard community health center environment and in the community. Occasional evenings and weekend work is required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.