JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details : Competitive hourly base commissions

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

This is a full- time, onsite position at our San Francisco Potrero location. We are open Monday - Saturday, and this Team Member will work 5 days a week including EVERY SATURDAY.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives

Overcomes obstacles that create barriers to Team Member or branch efforts

Identifies process improvement opportunities and proposes solutions

Acts as an agent for change while promoting AAAs guiding principles and core values

Knowledge / Skills / Abilities

Accuracy and comfort handling money, making change, balancing cash drawer.

Good computer skills, proficient in both reading and basic arithmetic.

Good written and verbal communication skills in person and over the phone.

Ability to multitask in response to requests, requirements and Member / Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required

Two years sales or customer service experience

Experience working with sales and service standards and goals

Current & valid Driver's License with clean history may be required

Bonding and fingerprinting may be required

P&C Licensing may also be required

Work Environment / Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area.

Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range : Min : $50,343.

00- Mid : $62,929.00- Max : $75,515.00

This role is subject to an incentive plan that includes commissions and / or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

Last updated : 2024-03-08