Level 4 Answer questions from customers on their account and process document requests. This position primary responsibility will be to respond to email requests that are received in the Customer Care inbox. Must have demonstrated ability to communicate effectively both in oral and written communications especially over email, manage time effectively, work with a team, and follow up with customers to resolve issues. Candidates should have a positive attitude and willingness to provide great service to customers and fellow 21st Team Members. Business Unit - 21st Mortgage 21st Mortgage Privacy Policy 21st Mortgage has been the largest employer of graduates from the University of Tennessee, Maryville College and East Tennessee State University, since 2006. We have had a consistent record of operating profitably since opening, including the challenging recession years from 2008 - 2011. In December 2003, Clayton Homes acquired 21st Mortgage. 21st Mortgage has become the nation’s largest manufactured home lender originating more than $1.3billion of loans for new and previously owned homes. The company owns and services more than 214,000 mortgages with a value exceeding $12 billion. Since its beginning, 21st Mortgage has been a market leader in providing innovative loan programs for affordable housing. It offers a variety of finance programs for homebuyers interested in purchasing a manufactured home. We encourage professional growth from entry level to more experienced positions. We're actively recruiting individuals who are dependable, positive, and eager to learn. As a member of our team, we will equip you for success, while providing excellent benefits. 21st Mortgage is committed to a diverse and inclusive workplace. 21st Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Prospect Introduce Yourself