You haven't searched anything yet.
Client Services Advocate
ABOUT 5Q:
5Q is a privately-held Atlanta-based company with offices in Dallas, Washington, D.C., Boston, New York, and Minneapolis. 5Q provides the full spectrum of technology solutions. Our service teams – 5Q LeadRE, 5Q Connect, 5Q Cyber and 5Q TechIQ – offer CIO and CISO level leadership, cyber security strategy, help desk support, onsite IT operations, and more. Through our decades of IT and cyber security experience, we supply enterprise-level support that maximizes network security, connectivity, and efficiency.
The company’s team of operators and consultants have all established their careers in industry-specific business processes and technology solutions. 5Q understands the intricacies and inner workings of commercial real estate's legacy technology systems.
PURPOSE OF POSITION:
The role of the Client Services Advocate (Tier 1 Support) is to maintain proper operating and performance levels for all services provided. This individual will make sure the operational procedures and support processes are documented and executed smoothly and consistently to ensure the Client’s business performs as required. A strong focus on data analysis, trend identification and continuous process improvement is imperative to the success of this position. Be the single point of contact, for Client end users, that might be experiencing procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. However, the Client Services Advocate is the face of 5Q Support for the Client(s) and is ultimately responsible to ensure services and support are working optimally and efficiently.
MAJOR RESPONSIBILITIES & ACCOUNTABILITIES
KNOWLEDGE AND SKILL REQUIREMENTS
PHYSICAL DEMANDS / WORK ENVIRONMENT
· Ability to use a keyboard to enter and retrieve data
· Must have good eyesight to view computer monitor and phone
· Lifting and/or carrying of 15-30 lbs. or more
Job Type: Full-time
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Job Type: Full-time
Pay: $52,000.00 - $58,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$70k-89k (estimate)
04/07/2024
04/16/2024
5qpartners.com
Peachtree Corners, GA
50 - 100
IT Outsourcing & Consulting
The following is the career advancement route for Tier 1 Help Desk Technician positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk Technician. You can explore the career advancement for a Tier 1 Help Desk Technician below and select your interested title to get hiring information.