JOB TITLE:  SERVICE MANAGER 

INTRODUCTION:

Are you the ultimate team leader? Our Service Managers are obsessed with results. They guide their team to meet and exceed customer service expectations! If you have the drive to guide a successful team, we want you! We offer competitive wages and a full range of Medical, Dental, Vision, Life insurance, as well as Short-Term and Long-Term Disability Insurance. The Company also offers 401(k) options with matching under policy guidelines.

PRIMARY FUNCTION:

Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools as to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company. 

PRIMARY DUTIES:

• Manages the service employees and/or service operations in the coordinating of all rental equipment / tools’ (and rental equipment accessories) inventory and services
• Manages relationships with customers to ensure customer expectations are met, exceeded, and good will is maintained for future business
• Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures
• Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department
• Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees 
•  Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency 
• Oversee professional, safety, and technical development needs of department employees
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
• Conduct timey meetings to compare performance with standards and goals
• Responsible for all warranty service insuring fair treatment of the customer and the company
• Optimize warranty reimbursement from vendors
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
• Responsible for all service report(s)
• Follow all company rules and regulations as well as government agencies (OHSA, EPA)
• Performs other tasks and duties as assigned by Management

EDUCATION & SKILLS REQUIRED:

• High School diploma required; Bachelor's degree in a related field preferred
• Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with preferably at least 2 years of management experience
• Must have a valid Driver’s License and be able to travel as necessary
• Must have solid computer skills (RentalMan experience is a plus)
• Must be able to work independently and within a team to prioritize and accomplish deadlines
• Must have excellent problem-solving skills, organized, and be detail oriented
• Must have the ability to multi-task and work on many different projects at one time

4-Horn Industrial is an Equal Opportunity Company.