Reports To: Branch Manager or Float Team Manager in Training
Position Type: Non-Exempt
Individual Contributor
In an industry where things are common, we are the intentional outlier because of how we do what we do to be a top workplace that attracts and retains the best talent. The ability of our team will never be an inhibitor to growth. All positions within 3Rivers are designed to support the mission, vision, and strategic tenants. We are not afraid to be strategically different and aggressively dedicated to our approach so 3Rivers continues to thrive by doing what is right for the membership, one member at a time. We develop our bench so we are known as a talent developer company who specializes in offering financial services. Excellence IS the expectation so we can maintain top 10% peer status by being a consistently high performer. Our goal is to be high-touch and competitively priced everyday with real market convenience in the areas we serve. This keeps us real and relevant every day to our members by leveraging the lift being with 3Rivers brings to their experience. At 3Rivers change is constant. Our team must be able to execute, collaborate, produce, create business need and value, and be flexible in order to get the job done. Every job description is written at and Exceeds Expectations level of performance so sustainable success is achieved year after year.
POSITION SUMMARY
The Member Sales Specialist follows up on referral needs and uses persistence and persuasion to overcome objections to make 3Rivers their institution of choice. Provides advice and assistance regarding budget counseling, consolidations, pay methods, and other areas relating to member’s financial needs. Performs transactions and loan applications on members’ accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification. Acts in the members’ best interest through compliance with all credit union policies and procedures, as well as maintaining knowledge of regulations (i.e. Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD, etc.). Ensures all Credit Union member information and transactions are kept confidential. Opens and closes accounts, manages the lending process, evaluates need, up-sells products, and maintains knowledge of internal trends and competitor’s rates, terms, etc. Proficient at impacting the Measures that Matter by initiating sales contacts, incorporating on-boarding techniques and using call lists to increase loan wallet share. Increases member satisfaction by being highly responsive to the needs of members.
PERFORMANCE STANDARDS
What does this position do?
Assists members and the team with routine questions and problems regarding products and services. Focuses on the details to ensure accuracy while providing assistance and support. Focuses on building and strengthening member relationships with 3Rivers by creating a positive and easy experience during every interaction. Listens for the cues by focusing on what the member or team member doesn’t say to uncover deeper needs that simplify life or creates value. Uses professionalism and business ethics to serve as an advocate for our membership as a whole.
Who does this position work with to get the job done?
Routinely collaborates with members, team members, referral partners and Resource Centers to ensure that communication is consistent and efficient. Balances "give and take" in interaction with others to ensure high quality of work. Works with team members to ensure that 3Rivers is doing what is right for the membership one member at a time.
What does the work from this position produce or generate?
Provides effective communication, efficiency, and team-member approach while participating in a high performance culture that emphasizes empowerment, quality, and productivity. Demonstrates consistent performance that ensures timely and accurate generation of information for use in 3Rivers’ decision making.
What is the impact of this position?
Creates business value on a daily basis for the membership and sets 3Rivers up for success by targeting and selecting the solution that is best for the member. These actions significantly impacts the Measures that Matter by providing an outstanding member experience each and every time. Impacts the Measures that Matter by walking the talk on employee engagement and ensuring compliance with policies, procedures, laws and regulations.
How adaptable & flexible does this position need to be for 3Rivers?
Must be able to handle ever-changing member needs in a constantly-changing and sometimes stressful environment. Adapts personal, interpersonal, and professional behavior appropriately based on the needs of the situation. Productive and effective decisions and the ability to leverage resources appropriately are key to achieving service standards.
ACTIVITY & KNOWLEDGE REQUIREMENTS
Work Environment
Normal accessibility of branch and corporate work sites required for the position.
Normal exposure to cramped spaces, loud noises, dust, and work safety hazards.
Normal amount of extended work hours required.
Physical Effort
Normal physical mobility, which includes movement from place to place on the job, taking speed and distance into account.
Normal physical agility, which includes ability to maneuver body while in place.
Normal physical strength to handle routine office materials and tools.
Normal physical strength to handle 50-pound object, taking frequency into consideration.
Normal dexterity of hands and fingers.
Normal coordination, including eye-hand, hand-foot.
Normal endurance.
Knowledge Requirements
Excellent communications skills (both oral and written)
Ability to gather and analyze data.
Experience preferred in regards to cash handling (cashier) and clerical office work.
Strong sales and service skills
Ability to operate computer, typewriter, phone, adding machine, and other office equipment.
Interpersonal skills to present the Credit Union in a positive way during transactions.
Basic knowledge of loans, types and purposes
Adheres to all federal, state and credit union regulations and policies.
EDUCATION AND/OR EXPERIENCE
High School Diploma
College degree and/or experience
Business School Courses Preferred