Extensiv is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, Target, and the growth in supply chain logistics can be challenging for warehouses. Born within an active 3PL warehouse, Extensiv built the first cloud-based warehouse management platform to better serve customers and increase warehouse efficiencies to grow their businesses. We pride ourselves on understanding and delivering best practices and excellence to 3PLs and their customers. 

The Role:

We are looking for a Helpdesk Technician who can perform the following job functions, while working closely with system administrators and other technical support team members to resolve complex customer problems, and issues for all corporate computers here at Extensiv.

What You Will Do:

• Answer helpdesk request tickets from employees
• Install software and applications for users as needed

• Troubleshoot complex scenario-based problems with corporate workstations
• Image and rollout computers and workstations
• Work with system administrators to identify and resolve more complicated problems
• Effectively present solutions to customers and co-workers
• Provide feedback from customers to product teams

• Document required bug fixes and feature improvements for end-users
• Provide support to remote and onsite employees solving technical issues
• Other responsibilities or assignments as needed

You Bring/Are:

• A passion for IT and Technology
• Strong consulting and problem-solving skills
• Personable attitude and great customer service skills
• Able to work well in the face of tight deadlines and tough technical challenges
• Strong written and spoken communication skills

• Ability to effectively juggle and prioritize multiple tasks
• Prompt, responsive, responsible, and friendly approach to dealing with customer problems

Bonus Points If You Have: 

• Experience with any of the following: Windows 10/11 Mac OS, Azure AD, desktop support, Office 365, phone systems Teams, Zoom, Atlassian and Imaging computers.

About Us: 

We look for team players/authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long term success, all while being surrounded by good people looking to do amazing work. 

To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv’s recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status. 

Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. 

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.