At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Job Description U.S. Bank is seeking an Enterprise CRM Product Manager to lead the successful development and implementation of the ever-evolving U.S. Bank Case Management solution. The Enterprise CRM Case Management Product Manager will lead the development of key issue resolution strategies to identify and deliver enterprise-wide case management initiatives that address complex business requirements across the organization. This position will foster the collaboration between a variety of business lines and technology to support the One US Bank vision. Responsibilities: Develop the overall issue resolution roadmap for U.S. Bank by keeping abreast of changes in the marketplace, emerging CRM trends, business line requirements, and CRM business architecture considerations Lead collaborative conversations with partners across the enterprise to understand the current business needs and pain points that must be addressed and develop business solutions that will result in an optimal customer experience Serve as the delivery manager and provide leadership and support to technical, user experience, and agile partners Accountable for defining project scope, timeline, and budget and subsequently ensuring reporting for each of these project aspects is brought back to the Digital Office Qualifications Basic Qualifications Bachelor's degree and/or Master’s degree – or equivalent work experience 8-10 years in Financial Services/Banking industries 8-10 years’ experience running multi-million dollar programs 8-10 years business architecture experience and/or developing product roadmaps 5-7 years’ working with CRM & CSM systems, ideally Salesforce and ServiceNow Excellent analytical, quantitative, and problem-solving skills with proven ability to communicate and influence effectively at various levels throughout the organization Proven leadership skills and ability to develop effective strategies to address complex business needs In depth knowledge of business operations and processes in a matrixed organization Ability to influence without authority and utilize positive influence skills Sharp focus on achieving results; persists at completing tasks despite challenges; ability to achieve results and navigate through ambiguity Well-organized; plans activities and consistently follows up Ability to work in a fast paced and dynamic environment Proficient in MS Word, Excel, Visio, and PowerPoint Preferred Skills/Experience -Product Management -Project management -Agile methodology -Sales processes and methodologies -Financial services industry experience -Salesforce Administrator Certification -ServiceNow Administrator Certification If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family. Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com. EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire. U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.