You haven't searched anything yet.
About the role:
As a Manager of Product Support Engineering reporting to Director, L3 Technical Support, you will grow, develop, and motivate a team of technical experts and supervise the day-to-day operations of your team. You will work across the Samsara solution set, working hand in hand with the broader Technical Support, Engineering, and Product Management teams for fast resolution of complex technical issues with ongoing proactive steps for faster resolution, product supportability, and ticket deflection. You will handle customer escalations related to product defects, and work with Support, Engineering, and other Samsara resources, to set and manage customer expectations as needed.
Day-to-day operations include facilitating the prioritization and resolution of defects, product supportability, driving high customer satisfaction, and spearheading engagement with cross-functional teams including Customer Success, Support managers, Software Development, and Hardware Engineering. The ultimate outcomes you will be contributing to are an unparalleled customer experience coupled with excellent efficiency and efficacy.
You should apply if:
Click here to learn about what we value at Samsara.
In this role, you will:
Minimum requirements for the role:
An ideal candidate also has:
Full Time
IT Outsourcing & Consulting
$111k-137k (estimate)
03/15/2024
05/13/2024
samsara.com
SAN FRANCISCO, CA
1,000 - 3,000
2015
Private
SANJIT BISWAS
$200M - $500M
IT Outsourcing & Consulting
Samsara develops and commercializes IoT-based fleet tracking, fuel management and driver safety telematic solutions for the transportation industry.