The Executive Director is responsible for the overall development, management, and operation of the community. This includes, but is not limited to, overseeing all aspects of personnel management, day-to-day and long-term operations management, licensing, and ongoing relationships with referral agencies. He or she is accountable for profitability, asset management, accounting compliance, resident satisfaction, public relations, sales and marketing, human resources, personnel training and development, and development of an annual operating budget. The Executive Director Assures compliance with all laws, rules, regulations, and Community policies and procedures. He or She is also responsible for ensuring the Community meets financial objectives.

Primary Duties & Responsibilities:

• Adheres to and conveys the philosophy of supporting the dignity, privacy, independence, choice, and individuality of residents.
• Ensures the Community operates in accordance with all applicable regulations and Community-specific policies and procedures.
• Conducts resident assessments on applicants, in conjunction with the Director of Resident Care and Director of Sales and Leasing, if applicable, ensuring that all residents are appropriate for occupancy at the Community.
• Oversees resident move-ins, ensuring all required paperwork is completed in a timely and accurate manner.
• Develops resident service plans, in conjunction with the Director of Resident Care, that address the specific needs and preferences of each resident; ensures evaluations are made on a regular basis and as significant changes occur.
• Oversees the provision of resident services to ensure the highest quality of care, including the coordination of those services provided to residents by third-party providers.
• Coordinates the transfer of residents to more appropriate care settings, as needed either on a temporary or permanent basis and oversees any necessary eviction proceedings.
• Performs and/or oversees the selection, supervision, discipline, and termination (if needed) of staff, including appropriate documentation in personnel files. Ensures a clear definition of lines of responsibility, equitable workloads, direction and adequate supervision.
• Performs or coordinates the orientation and training of staff, including regular staff in-services, in consultation with the Director of Resident Care and Corporate support as needed.
• Performs marketing, leasing and public relations functions to ensure a favorable public image of the Community is maintained and occupancy projections are reached.
• Ensures that Community records are maintained in an accurate manner and in accordance with policies and procedures and regulatory requirements, including resident, personnel and administrative records.
• Knowledge of all business office functions, including accounts payable, accounts receivable, and payroll, according to established procedures.
• Provides the Manager’s Office with routine reports and other requested information as needed.
• Ensures the Community building and grounds are maintained in a clean, attractive and safe condition and all needed preventative maintenance is performed in a timely manner.
• Oversees the planning and implementation of a holistic social and recreational program that addresses the social, spiritual, emotional, and physical needs of the residents.
• Ensures residents' families, physicians, and others as appropriate are kept informed of changes in resident conditions and service needs.
• Assists the Director of Resident Care in the supervision of residents' general care needs. Makes special provisions for the safety and guidance of residents with physical limitations, including visual or auditory deficiencies.
• Ensures appropriate utilization of community resources, including the provision of transportation, as needed/appropriate.
• Investigates, responds, and seeks evidence if necessary, for any concerns or complaints expressed by residents, families, and/or staff.
• Reports all unusual incidents and changes in condition to the State certification agency as required by regulation; reports any suspected resident abuse to the Ombudsman, adult protective services, the State certification agency, and the resident's responsible party.
• Is available on an on-call basis to provide consultation to staff as needed; arranges for appropriate coverage when unavailable.
• Communicates with and supports the goals and objectives set forth by 12 Oaks Senior Living.
• Performs other duties as required.

Qualifications & Physical Requirements:

• Must have a current Assisted Living Administrator license.
• Knowledge of budgeting, forecasting, staffing and scheduling.
• Strong leadership and motivational skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in fast -paced environment.

Education & Experience:

• College Degree in Health Care Administration or a related field preferred.
• Three to five years of experience in long term care, senior living or related area.

• Experience in supervising and managing staff.
• Financial Reporting and/or P&L experience.
• Alzheimer’s / Memory care communities experience is a plus.

This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an all-inclusive list of all responsibilities, duties, skill, or working conditions required of a person in this position. I have read the above job description, understand the conditions set forth therein, and will perform these duties to the best of my ability.