SUMMARY: This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation. While maintaining a professional image he/she will be required to identify, show sensitivity, and respond to all guests needs safely and promptly to ensure complete satisfaction.

DUTIES AND RESPONSIBILITIES:

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into the computer. 
• Always provides superior service to our customers (internal and external). Follow the company’s etiquette guidelines as mandated in the employee handbook.
• Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
• Completes and transmits daily management/accounting reports and support documentation. Transmittal of credit card batches. 
• Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
• Runs various computer reports at the beginning and end of each shift.
• Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
• Answers a variety of questions from guests and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Maintains knowledge of daily activities in and around the hotel/ resort area.
• Handles emergencies that arise when on duty alone, notifying appropriate personnel.
• Assists in general maintenance and inventory of Front Office equipment and supplies.
• Performs other related duties as assigned by management. 

 QUALIFICATIONS:

• Prior experience in hospitality industry or equivalent preferred.
• High school diploma or general education degree (GED), or related experience.
• Commitment to excellence and high standards.
• Basic typing skills with computer data entry experience.
• Basic reading, spelling, and math skills.

• Ability to converse clearly and comfortably with many different types of people.
• Ability to deal courteously and efficiently with customers and other personnel.
• Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area.
• Proficient on OPERA PMS and Microsoft Office Suites.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Bilingual skills a plus.

 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.