Job Title: Restaurant Supervisor

Reports to: F&B Operations Manager and Director of Food and Beverage

Position Overview: As the Restaurant Supervisor, you will play a key role in ensuring a positive and memorable dining experience for our guests. You will be overseeing the front-of-house operations, managing the service team, and maintaining high standards of customer service. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to lead and motivate a team.

Key Job Functions: Be caring about others, passionate about your position, and enthusiastic about giving the best guest experience possible. Ensure the following operating principles are being adhered to:

• Clean – Keep all areas clean and pristine.
• Safe – Follow all safety policies and procedures.
• Friendly – Get to know our guests and build genuine relationships with them.
• Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• “Family Style Service”— Deliver the best experience to our guests. We treat strangers like friends, and friends like family.
• Positive Attitude – Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.

Responsibilities:

Team Leadership:

• Supervise and motivate front-of-house staff, including servers, hosts/hostesses, bussers, and bartenders.
• Provide guidance, training, and support to ensure team members deliver exceptional customer service.
• Delegate tasks effectively and ensure the team is organized and focused during shifts.
• Conduct regular team meetings to communicate goals, updates, and expectations.

Customer Service:

• Lead by example in providing outstanding customer service to guests.
• Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Monitor the dining area to ensure cleanliness, ambiance, and adherence to service standards.
• Interact with guests to gather feedback and ensure their needs are met.

Operational Efficiency:

• Oversee the seating rotation and section assignments to optimize table turnover and minimize wait times.
• Monitor inventory levels of front-of-house supplies and communicate with management for restocking.
• Collaborate with the kitchen team to ensure efficient communication and timely delivery of food orders.
• Maintain cleanliness and organization of the front-of-house area, including dining areas, restrooms, and service stations.

Training and Development:

• Assist in training new front-of-house staff on service standards, procedures, and policies.
• Provide ongoing coaching and feedback to team members to enhance their performance and professionalism.
• Identify training needs and opportunities for skill development within the team.

Compliance and Safety:

• Ensure compliance with health and safety regulations, including food safety standards and sanitation procedures.
• Monitor alcohol service to ensure responsible practices and compliance with legal regulations.
• Conduct regular inspections of the dining area to identify and address any safety hazards or maintenance issues.

Qualifications:

• Previous experience in a supervisory role in the hospitality industry, preferably in a restaurant setting.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to remain calm and composed under pressure, with strong problem-solving abilities.
• Knowledge of food and beverage operations, including basic understanding of culinary techniques and alcoholic beverages.
• Flexibility to work evenings, weekends, and holidays as required.

Join our team and be part of an exciting and dynamic environment where your leadership skills can shine, and your dedication to excellence will be recognized and rewarded. Apply now to become our Restaurant Supervisor!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching

Experience level:

• 1 year
• 2 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Relocate:

• Columbus, OH 43207: Relocate before starting work (Required)

Work Location: In person