About us

Lafayette Heating & Cooling is a small business in Lafayette, IN. We focus on 100% customer satisfaction by providing HVAC services with a philosophy of treating our customers as we want to be treated.

Our work environment includes:

• Casual work attire
• On-the-job training

Customer Service Representative

Duties and Responsibilities

The Customer Service Representative interacts with customers on behalf of the company. They schedule appointments, answer customer-related questions & respond to customer complaints.

Detailed Responsibilities

Greets customers warmly by phone.

Maintains polite and professional communication via phone, email and mail. Ascertains problem or reason for call. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person.

Schedules appointments from incoming calls and contacts customers to schedule appointments.

Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts as needed.

Qualifications

High school diploma or equivalent

Comparable work experience

Good computer skills including data entry in MS Excel

Experience with multi-line phone system

Great phone skills

Great communication skills

Great interpersonal skills

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person