The Key Account Manager is directly responsible for the management and inbound inquiries regarding the Java House beverage program. As our sales team earns new business, the KAM is responsible for managing customers upon introduction, entry to our Customer Portal, and any following inquiries from our customers. As we receive inbound interest from businesses to partake in our beverage program, the KAM is responsible for responding in a timely manner and presenting our program.

The day to day duties will consistent of virtual customer management, program presentations, and “Disney-like” customer service.

Ideal Candidate

We are seeking a highly organized, customer-centric, collaborative individual to join our team as an Account Manager. The Key Account Manager is eager to join a growing business and enjoys interacting with people while also tending to go above and beyond expectations. The KAM enjoys the flexibility of creating processes and procedures to adapt to the business as it develops.

Required Skill Set

• Organization skills, prioritizing needs of customers and team
• Comfortability presenting company offering
• Desire and capability to understand product portfolio with great detail
• Engaging communicator and collaborator
• Detail-focused mind, sharing wins and learning with team for the betterment of the team
• Strong organization around documentation of customer management
• Comfortability working within and/or learning CRM platform
• Ability to build strong relationships with people

Bottom Line: You are confident in your organizational and communication skills and have a passion for creating memorable experience for the people around you.