JOB TITLE: HR Manager

DEPARTMENT: Operations & HR

SUPERVISOR: Director of HR

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the customer. Customers come first and are the most important people in our business because they make our business possible.

GENERAL JOB DESCRIPTION

This is an entry-level position where you would assist with the people component of daily operations in the market. Assist with the organization of any HR process and ensure the market meets its goals with Staffing and Retention. Job responsibilities include:

- Assist District Managers in managing the people portion within their day-to-day operations.

- Grow sales and profits by improving hiring and training within the market.

- Achieve the human resource management objectives—mentor GMs by conducting store visits and training sessions.

- Consistently grow talent within the organization.

- Ensure goals are achieved while operating within all Company guidelines and following ethical business practices.

- Create and maintain a "Delight Every Customer." Environment.

MAJOR DUTIES AND RESPONSIBILITIES

Objective 1 – People – Staffing:

Attract and select "A Cut Above" workforce in partnership with operations to support Delight's Philosophy of "Delight Every Customer." Success measures include:

Partner with Operations to drive more effective utilization of hiring management systems through mining the Applicant Flow data and ensuring all end users understand the system and how to effectively use it to attract and select "A Cut Above" workforce.

Partner with Operations to problem-solve and drive action plans to improve CREW and SHIFT SUPERVISOR staffing levels in select restaurants and Area(s).

Assist in the culture building of all markets for Delight

95% achievement of all staffing goals vs Company targets (Crew – GM).

Partner with DMs and DOOs to achieve management staffing needs to ensure we are hiring and promoting talent capable and willing to "Delight Every Customer.".

Partner with Operations to ensure we are leveraging our Behavioral Interview tools to enhance selection decisions by incorporating key elements from People Activation.

Assist in any new development staffing levels for all markets of Delight. This is includes Grand openings or IA staffing for opening.

Objective 2 – People – Retention:

Retain "A Cut Above" workforce in partnership with operations to support the Brand's vision of "Delight Every Customer.". Success measures include:

Partner with Operations to problem-solve and drive action plans to improve retention levels in all restaurants and assigned Area(s). Action plans must be developed for all restaurants and Area(s) exceeding their turnover goals by 5%.

Complete 'ACA' Restaurant Reviews in assigned Area based upon retention concerns.

Turnover goals: GM (20%); RM (30%); SS (45%); Blended Management (40%); Crew (165%) .

Successfully launch and execute new/revised restaurant-level onboarding tools and processes.

Referral Program for retention is in place and marketing is up-to-date in all markets.

Objective 3 – People – Talent Assessment & Development:

Inspire and foster a developmental culture at all levels within the assigned Area(s), in which, development is an ongoing process that supports Delight's vision to ensure our workforce is reaching their fullest potential. Success measures include:

Provide ongoing feedback and properly challenge GMs and below to achieve Area(s) expectations.

Assist with training Core roles to build skills in all restaurants as assigned for each market.

Teach the use of proper Training Plans in all markets.

Help DMs to develop Training Restaurants

Develop TRMs within the markets – achieve Training Restaurant levels in all markets. Assist DOOs with the assessment process.

Partner with DOOs, DM, and FTMs to certify WeU training Restaurants.

Partner with DOOs, DMs, and HR specialists to identify and execute targeted development opportunities for top talent; identify opportunities and execute throughout the year.

Support Operations with ongoing GM Capability workshops to build GM capability.

Work with DOOs to create and maintain a succession plan for each assigned market.

Quarterly talent reviews completed for Area level operations, including IDP reviews and updates.

Objective 4 – Place – A Cut Above Culture:

Create and maintain a positive and healthy work environment, which supports Delight's desire to maintain a cut above the culture of fair employee treatment. Success measures include:

Partner with Operations and Legal to maintain a workforce free of 3rd party involvement throughout the year.

VOC complaints, Ethics Line complaints, complaints received through attorney letters, and other third party complaints are addressed and resolved timely, objectively, and in a manner that reflects Wendy's "Cut Above" Brand reputation. This includes making initial contact with the complainant within 24 hours, if appropriate.

Complete 'ACA' Restaurant Reviews in assigned Area based upon quarterly vulnerability assessment.

Support the VP of Operations work to include the successful launch and execution of key elements (e.g. free meals, DTFA) in the assigned company market.

Support the enhanced and differentiated restaurant-level onboarding experience, focused on elevating culture, emotional connection with employees through revised systems, processes, and tools for system-wide use in assigned company market.

Support US Operations Plan with Area/Division recognition programs.

Objective 5 – Growth and Profit

Assist DOOs and DMs to maximize sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs. Responsible for the development of local restaurant marketing plans and Training Sessions.

Manages training of restaurant requirements for new product rollouts/procedures.

Assist DOOs and DMs in monitoring food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhanced results.

Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability.

Develop and Train Subordinates to understand the overall business and how to identify and correct areas of opportunity as it relates to overall business operations; Teaches Subordinates how to maximize strengths to achieve success.

Participate in Strategic Planning initiatives that will impact the Operational market

Performs other job duties as may be assigned or required.

Objective 6: HR Investigations

Assist the HR department in HR investigations

Collect statements and interview witnesses during HR investigations

QUALIFICATIONS FOR THE JOB

Education:

High School diploma required

College degree preferred

18 years old or older

Experience:

Significant restaurant operations experience in the restaurant industry, multi-unit restaurant management experience required, or the equivalent of education and experience.

Other:

Ability to learn and apply the standard operating procedures of the Company.

Ability to learn and apply HR Policies and Procedures.

P&L analysis and corrective measures.

Demonstrated experience in Supervisory practices.

Demonstrated experience Interviewing and identifying High Performing candidates.

Knowledge of applicable Federal, State, and Local employment laws.

Ability to execute training and development practices.

Demonstrated strong PC skills.

Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.

Food Safety Certification.

KEY COMPETENCIES

Customer Orientation

Performance Management

Organizing and Planning

Results Orientation

Problem Solving/Decision Making

Financial Analysis

Constructive Conflict

Change Mastery

Communications Process

Discipline Execution

Talent Management

PHYSICAL REQUIREMENTS

Must be able to stand for long periods without a break.

Must be able to work in hot and cold environments.

Must be able to walk.

Must be able to bend and kneel.

Must be able to reach and grab.

Must be able to work in loud environment.

Must be able to see and hear.

Must be able to wear a headset to take orders.

Must be able to talk.

Must be able to smell and taste.

Must be able to lift up to 30 pounds.

Travel required between restaurants. Some (40%) travel outside of local Area to all Delight Markets.