SUMMARY: The Site Operations Manager is responsible for ensuring daily and project work is completed safely and on time, and that SOW and quality standards are maintained within a distribution center that operates 24 hours per day, 7 days per week. They will ensure the quality of work meets company and customer standards. Normal work hours may be overnight and during the weekend. Changes to hours can be made at the discretion of the Regional Site Director or VP of Manufacturing and Distribution to meet client’s/account needs and service requirements.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Assists with the operational financial budget, labor planning, and cost optimization
• Signs off on daily, monthly, weekly checklists submitted by the Service Provider
• Approves Service Providers hours with Account Manager to ensure correct payment.
• Ensures personnel is properly trained for their respective positions
• Establish and maintain effective communication and working relationship with service partners.
• Collaborates with team to ensure coordination and successful execution of daily operations while resolving deficiencies in a timely manner.
• Oversees daily operations, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and separation of materials.

• Monitors and directs Service Provider activities and follows up with Site Supervisors on the same.
• Tour and inspect location with Shift/Site Supervisors to ensure guidelines are being followed.
• Handle all necessary progressive counseling and performance issues with service team members in conjunction with HR.
• Report any issues, concerns or important occurrences with customer or other stakeholders to direct manager in a timely manner.
• Measures performance, provides feedback and develops staff; sets clear expectations.
• Maintains coverage for all 3 shifts by coordinating and collaborating with shift leads and confirming daily schedules
• Manages and orders chemicals and supply inventory as/if necessary
• Attends daily huddle meetings with management and leads in all departments for daily recap and plan.
• Submits weekly activity logs including allergen and glass cleanup sheets to customers’ Safety Manager.
• Acts as customer’s main point of contact and is available via phone 7 days a week for emergency services or situations
• Visits site on the weekend to oversee weekend activity as needed.
• Conduct inspections using Field Service Manager (FSM); meet clients and provide subsequent reports to customers
• Assume the position of a cleaner to address facility needs, if necessary.
• Schedule all projects with customer, coordinate resources with service partners and ensure completion.
• Keeps Safety top of mind and promotes a safe work environment.
• Implements company use of machinery and safety programs including forklift training in collaboration with HR and advises and on various safety-related topics as needed.
• Ensures employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE
• Enforces company policies to establish a culture of health and safety according to legal guidelines.
• Supports the development of the company’s OHS (Occupational Health & Safety) policies and programs.
• Conducts risk assessment and enforces preventative safety measures as needed.

QUALIFICATIONS:

EXPERIENCE:

• 5 -10 years of related experience.
• At least 5 years of management experience, preferably in janitorial, sanitation or related field.
• Experience in facilities maintenance or janitorial business.
• Experience in a warehouse or distribution center environment, preferred.

SKILLS/ABILITIES:

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Knowledge of floor care as well as the cleaning equipment used on each type.
• Ability to follow terms of contract as related to proper floor maintenance.
• Ability to multi-task, work independently, and work well in a team setting.
• Detail oriented and organized.
• Ability to work in a fast-paced environment.
• Ability to create and lead teams.

EDUCATION/CERTIFICATION:

• Bachelors’ Degree preferred, Highschool Diploma or GED required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop and kneel.
• Frequently required to bend, stoop, and kneel.
• Must be able to lift and/or move 50 pounds.
• Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential.
• Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Must be able to operate forklifts/pallet jacks as needed.
• The job is performed in a distribution warehouse.