PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Handles issues for one distribution center.
• Responsible for relaying protocols that have been set by senior management.
• Motivates their staff to ensure the proper protocols and procedures are followed and that projects are done on time.
• Responsible for training Service Provider’s cleaners in conjunction with the Service Provider’s Supervisor.
• Signs off on daily, monthly, weekly checklists that are turned in by the Service Provider
• Turns activity logs into Safety Manager at the end of the week along with allergen and glass cleanup sheets.
• Time clock management, payroll approval for hourly personnel.
• Oversees the day to day including, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and separation of materials such as plastic and carboard.
• Works closely with FSQA and Facility Management departments overseeing the day-to-day activities

• Acts as point of contact and is available via phone 7 days a week for emergency services or situations.
• Conduct Quality Assurance inspections using FSM
• Provide specific direction to Service Provider cleaning crews and follow up to ensure completion.
• Establish and maintain effective communication and working relationship with service partners.
• Tour and inspect location with service partner during both day and overnight operations weekly to ensure that Cleaning/sanitation teams are following specific guidelines to proper floor care.
• Assume the position of a cleaner to address facility needs, if needed.
• Provide a daily and weekly summary report on visits, inspections, action items, wet work etc. to management
• Coordinate projects with customer, coordinate resources with service providers and directly oversee the work.
• Ensure the satisfaction of the customer by obtaining a sign off sheet.
• Maintain adequate customer satisfaction levels.
• Perform other related duties as assigned by supervisor.
• Report any issues or important occurrences with customer or other stakeholders to supervisor in a timely manner.
• Keeps Safety top of mind and promotes a safe work environment.
• Assists with implementation of company use of machinery and safety programs including forklift training in collaboration with HR and Site Operations Manager

• Ensures employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE
• Enforces company policies to establish a culture of health and safety according to legal guidelines.
• Supports the development of the company’s OHS (Occupational Health & Safety) policies and programs.
• Conducts risk assessment and enforces preventative safety measures as needed or in the absence of the Site Operations Manager.

• Be willing, able and available to work occasional overnight hours as needed.
• Available to work fluctuating hours
• Computer skills: Proficiency in Microsoft Office Suite, email and Internet applications.

• At least 3 years of related experience.
• Experience in facilities maintenance or janitorial business.
• Experience in a warehouse, preferably distribution center environment.

• Proficient in the use of Windows based office software
• including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Knowledge of floor care as well as the cleaning equipment used in warehouse.
• Ability to follow terms of contract as related to proper floor maintenance and sanitation.
• Ability to multi-task, work independently, and work well in a team setting.
• Detail oriented and organized.
• Ability to work in a fast-paced environment.
• Ability to create and lead teams.
• Supervisory responsibilities:
• Directly audit the work of third party, subcontracted cleaning crews
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Address complaints and resolves problems with the Service Provider’s manager promptly.

• Bachelor’s Degree preferred. Associates Degree highly preferred.

• Continually required to stand, walk, bend, stoop and kneel.
• Frequently required to bend, stoop, and kneel.
• Must be able to lift and/or move 50 pounds.
• Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential.
• Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Must be able to operate forklifts/pallet jacks as needed.
• The job is performed in a distribution warehouse.