One way safety is Hiring a Customer Service Representative Near La Grange Park, IL
Job Description
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Job Summary
Full Time
$44k-56k (estimate)
05/03/2024
05/18/2024
onewaysafety.com
LA GRANGE, IL
25 - 50
2014
MEG SHANLEY
$5M - $10M
Medical Technology
Related Companies
About One way safety
One Way Safety is a full line safety distributor specializing in safety services. Our safety services include temporary safety supervisors, rescue teams, hole watch/fire watch, permit writers, and safety auditors. We also sell safety equipment, rent equipment, and repair equipment. We offer complete turnkey respiratory services including the MEQ, fit test, supplied air trailers, and a compressor to fill. We rent and repair gas detection, fall protection, PID,, and rescue equipment. We rent supplied air trailers and carts, SCBA, escape packs, ska paks, and more. We offer drug testing, respiraot ...
ry fit testing, audiometric testing, blood test for metals and lead. Our sales team is experienced to assist you with all of your safety needs.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
