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Mortgage Services Administrative Assistant

Habitat for Humanity of Greater Orlando & Osceola...

Orlando, FL | Full Time

$78k-121k (estimate)

2 Weeks Ago

Director of Research and Learning

Habitat for Humanity of Greater Orlando & Osceola...

Orlando, FL | Full Time

$208k-284k (estimate)

2 Months Ago

FEC Program Manager

Habitat for Humanity of Greater Orlando & Osceola...

Orlando, FL | Full Time

$104k-139k (estimate)

2 Months Ago

Mortgage Services Administrative Assistant

$78k-121k (estimate)

Full Time 2 Weeks Ago

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Habitat for Humanity of Greater Orlando & Osceola... is Hiring a Mortgage Services Administrative Assistant Near Orlando, FL

Mission

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities, and hope.

Compensation

Starting at $21 per hour based on experience.

Benefits

Benefit options paid 100% for employee only
- Health insurance - High deductible option plus $100 monthly HSA contribution OR EPO high deductible option
- Short- & long-term disability
- Life insurance 1x salary
- YMCA Plus membership
Voluntary dental, vision, supplemental life, EAP
Retirement plan with match up to 5% first of the month after 30 days
Paid Holidays – 12 per year
Flexible paid time off
Telecommuting options
Book and movie clubs
Snacks & Coffee Bar
Wellness initiatives
Public Service Loan Forgiveness Eligible Employer

Classification

Non-exempt (hourly)

Reports to

Homeownership Manager

Summary/Objective

The Mortgage Services Administrative Assistant is a full-time position to assist Homeownership Manager processing program and loan applications by providing customer service to applicants and vendors, including phone, email, and chat; client data entry, including required documentation; and report generation. Fluency in speaking, reading, and writing both English and Spanish is required for this position.

Essential Functions

Answer client and vendor questions within 48 business hours.

Review applications for completeness.

Contact clients that have incomplete applications to encourage them to complete them.

Order necessary third-party services (appraisals, surveys, insurance etc.)

Assist with creating reports requested by other departments as needed.

Assist Homeownership Manager with completing reports to be provided to management and external funders.

Prepare notices for execution by Homeownership Manager to maintain compliance with lending regulations.

Answer inquiries about the program guidelines and process. This position cannot answer inquiries about whether an applicant would qualify for the program.

Update and maintain our client databases.

Competencies

Passionate about the Habitat for Humanity mission and purpose.

Ability to function effectively with a minimum of daily direction and support.

Ability to solve problems and make decisions independently in a creative and effective manner.

Strong attention to detail and deadlines.

Proficient in Microsoft Office Suite especially Excel.

Ability to learn Loan Origination software (Calyx, Loanzify)

Ability to learn Project Management software (ClickUp, Microsoft Planner.).

Ability to learn to use Salesforce.

Ability to work and communicate effectively with people from diverse racial, ethnic, and socioeconomic backgrounds.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands, reach with hands/arms, listen, and communicate. The employee must be capable of lifting and/or moving up to 15 pounds on a necessary basis and will occasionally be required to stand and walk for extended periods of time consistent with a typical office environment.

Position Type/Expected Hours of Work

This is a full-time, hourly position and the office hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Some early mornings, evenings and weekends may be required.

Travel

Travel, if any, is primarily local during business hours and mileage is reimbursed.

Required Education and Experience

High School diploma required.

Bi-lingual; Fluency in speaking, reading, and writing both English and Spanish.

Must obtain and maintain annually Safeguarding certificate within first 90 days: training provided by Habitat.

Must obtain and maintain annually Qualified Loan Originator certificate within first 90 days: training provided by Habitat; requires credit check.

Preferred Education and Experience

Associate degree or relevant experience in Business or Finance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Office Location:

Main location: 4116 Silver Star Rd. Orlando, FL 32808

To Apply:

Visit our website and upload your Resume and Cover Letter.

Habitat for Humanity Greater Orlando & Osceola County, Inc. is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

5/1/2024 Habitat Greater Orlando & Osceola County Core Values

WE... leads our core values as WE are a team operating together. WE are the foundation that the core values are built upon; these values do not apply to or represent just one of us - they apply to all of us. Only as a team will we succeed.

Deliberate

Planful – You look forward and work not only on what is in front of you, but also what is on the horizon.

Measured – You pay attention to the little details that make a big difference.

Levelheaded – You do things the right way, even when it’s not the easy option.

Honorable

Candid – You point out issues, along with possible solutions.

Transparent – You own your mistakes and learn from them.

Trustworthy – You do what you say you are going to do.

Nimble

Empowered – You accept the independence and responsibility to excel.

Creative – You integrate process improvements and innovations into project enrichment.

Flexible – You welcome opportunities to broaden your skill set and gain new perspective.