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1-800-HANSONS
Troy, MI | Full Time
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Troy, MI | Full Time
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Troy, MI | Full Time
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Omaha, NE | Full Time
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Ypsilanti, MI | Full Time
$52k-68k (estimate)
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1-800-HANSONS
Commerce, CO | Full Time
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1-800-HANSONS
Troy, MI | Full Time
$76k-98k (estimate)
4 Months Ago
1-800-HANSONS
Troy, MI | Full Time
$72k-88k (estimate)
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1-800-HANSONS
West Valley, UT | Full Time
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1-800-HANSONS
Troy, MI | Full Time
$35k-41k (estimate)
5 Months Ago
Customer Service Advocate
$38k-48k (estimate)
Full Time 1 Day Ago
Save

1-800-HANSONS is Hiring a Customer Service Advocate Near Troy, MI

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!

The Customer Service Advocate is responsible delivering a five-star customer experience while answering and processing service, install, scheduling, and other miscellaneous customer inquiries. Our Customer Service Advocates operate in a Call Center environment and are the customer facing team tasked with building and maintaining our reputation. This position is critical to addressing customer concerns and ensuring they are resolved on the first contact. As a Customer Service Advocate your job is to provide information, begin service requests, process payments, and solve problems. This role may include other administrative duties based on company needs.

We Offer:

  • $17/hour
  • $1/hour more when working from 6pm on
  • Weekly pay via direct deposit
  • Full-Time
  • Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
  • Eligible for 401k w/company match at 90 days of employment
  • Paid Time Off
  • Hybrid Schedule (2 days from home and 3 in-office)
  • Additional 2 work from home days per quarter and 2 floating work from home days per year
  • Advancement opportunities
  • Referral bonuses
  • Employee as well as Friends & Family Discounts

What You’ll Do:

  • Communicating with customers via any medium and ensuring a five-star experience through every interaction
  • Perform basic job functions of install, service, and scheduling to resolve customer inquiries including updates during the instillation process, collecting customer payments, scheduling service repairs, reviewing appointment ETAs, and answering a variety of general customer service inquires.
  • Deep understanding of the process to document and analyze customer calls, schedule service appointments, process payments, and ensure customer satisfaction after an install
  • Communicating with customers and other operations departments to schedule milestones in an installation project
  • Understand the company’s internal organization so that, when unable to resolve an issue, the customer can be routed to the correct person to resolve the issue
  • Solves problems and manages customer complaints when issues arise
  • Maintain digital customer records and notes for every contact
  • Handling other administrative and operations focused duties as incoming call volume permits

What We Need:

  • High-School Diploma or GED
  • Passionate about customer service and driven to deliver a five-star experience through every interaction
  • Excellent Communication and Customer Service Skills
  • Minimum of two years of professional administrative work experience
  • Minimum of two years of customer service experience
  • Great organizational skills, able to multi-task
  • Able to work independently as well as part of a team
  • Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
  • Be self-motivated, able to deliver exceptional results whether working from home or in an office environment
  • Punctual attendance required. Must work full duration of assigned shift every day, and arrive on time

Physical Requirements:

  • Must be able to remain sitting in a stationary position for prolonged periods
  • Requires the ability to move about inside the office
  • Must be able to move items weighing up to 25 pounds
  • Must be able to communicate effectively with staff, customers, vendors, and the public
  • Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Current schedules needed to be filled are 9:30am-6:30pm EST and 10am-7pm EST, but due to cyclical nature of position, including evening and weekend hours, may be required to complete projects under deadlines.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Hybrid work

Ability to Relocate:

  • Troy, MI 48083: Relocate before starting work (Required)

Work Location: Hybrid remote in Troy, MI 48083

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

05/13/2024

EXPIRATION DATE

07/11/2024

Show more

1-800-HANSONS
Full Time
$47k-62k (estimate)
4 Days Ago
1-800-HANSONS
Full Time
$70k-88k (estimate)
1 Week Ago
1-800-HANSONS
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2 Months Ago

The job skills required for Customer Service Advocate include Customer Service, Call Center, Problem Solving, Scheduling, Customer Satisfaction, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

03/17/2022: Anchorage, AK

Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

04/04/2022: Columbia, SC

Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.

02/15/2022: Frankfort, KY

May create new training materials for customer-facing teams reflecting new policies and procedures.

02/10/2022: Atlanta, GA

They may assist representatives as they handle complex customer service situations or take charge of client outreach.

04/07/2022: Phoenix, AZ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advocate jobs

Many customer service advocates perform customer research to understand what their customers expect from their services.

03/25/2022: New Britain, CT

Salaries and benefits for customer service advocates can depend on experience, education and geographical location.

04/20/2022: Springfield, MO

They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.

03/12/2022: Pascagoula, MS

A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.

03/25/2022: Muskegon, MI

Customer Service Advocate need a mix of technical skills and human skills.

03/18/2022: San Francisco, CA

Step 3: View the best colleges and universities for Customer Service Advocate.

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