9 Jobs
COOLSOFT is Hiring a Help Desk II Near Madison, WI
**Job Overview:**
Top 3-4 Required skills (6 or more years of experience):
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills:
- ITIL 4 Foundation certification or similar
- CompTIA A certification of similar
- PMP certification or similar
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
Experience level:
- 6 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Ability to Commute:
- Madison, WI 53705 (Required)
Ability to Relocate:
- Madison, WI 53705: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
$51k-64k (estimate)
05/11/2024
09/06/2024
coolsofttech.com
Louisville, KY
200 - 500
Related Companies
The job skills required for Help Desk II include Help Desk, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk II positions, which can be used as a reference in future career path planning. As a Help Desk II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk II. You can explore the career advancement for a Help Desk II below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
