*As an inbound intake specialist here at Ward Law Group, you will be working in a fast-paced and growing work environment, where you will put your customer service and sales knowledge and skills in action to help our clients and at the same time you will learn and develop new sales skills and growth your professional path. You will be working with our intake team to help our prospective new clients over the phone with their questions, do’s and don’ts when involved in a car accident and so much more. You will guide our new and prospective clients through a hard and stressful time to find the best solution for their medical care and compensation for the injuries they have.*
You will receive inbound calls and meet in person at the office with our prospective new clients and will help them with great customer service skills to obtain the best legal service in the market.
If you love helping people, and putting your sales and customer service skills into action over the phone this is the job for you!
*Inbound Intake Specialist job duties but not limited are:*
* Answer inbound calls from potential new clients.
* Make outbound calls in a timely manner for follow-up when needed.
* Help potential new clients with their questions.
* Review carefully each case information.
* Guide them patiently with the onboarding process.
* Collect the information needed for each particular case.
* Request attorney assistance when needed.
* Creation of new intakes in an organized manner.
* Communicate with other team members to effectively resolve problems.
* Ensure all paperwork is properly completed and signed.
*Inbound Intake Specialist qualifications:*
* *Must have the ability to speak Spanish and English fluently.*
* *Must be able to Speak Spanish fluently. (Please take this in consideration - this is a MUST for this position).*
* *Ability to work Monday through Friday (9:00 am EST to 5:30 pm EST and 1 Saturday and 1 Sunday per month (9:00 am EST to 2:00 pm EST).*
* *Upbeat and energetic.*
* Excellent verbal communication, and the ability to convey important information clearly and effectively.
* People person, able to provide excellent customer service.
* Quick decision-making and problem-solving abilities.
* Excellent time management.
* Responsible, goal oriented and organized.
* Strong attention to detail and able to multitask.
* Microsoft Outlook.
* Microsoft Office.
* Able to work in a fast-paced environment.
* 1 year of sales experience.
* 1 year of intake experience.
*Benefits of joining The Ward Law Group:*
* *Salary range between $72,000 to $108,000 per year. THIS POSTION IS FULLY COMMISION BASED after training.*
* *Training is paid (1 Month training, after training you will switch to fully commission based payment). *
* *Monthly commissions can vary between $6000 to $9000 per month. (Average monthly salary).*
* Networking opportunities to build connections at our events (including after office hours Happy Hours).
* Travel opportunities with all expenses covered after one year of your service to our team.
* This year, another Ward Law Group team member will walk away with a _Tesla Model 3_ (or better), and others will win computers, iPods, air pods, and other amazing prizes - yes, really, we are serious!!
*About The Ward Law Group*
The Ward Law Group is a family-owned law firm built upon the core values of Service, Accountability, Loyalty, Leadership, and Faith. The Ward Law Group is a fast-paced personal injury firm that strives to be the voice of accident victims focusing on the Hispanic community. The Ward Law Group’s commitment to our clients is reflected in the millions of dollars we recover for our injured clients. As a result, The Ward Law Group has become one of the fastest-growing law firms in the country, with close to 100 employees in four offices nationwide.
Our team is dedicated to delivering the highest world-class service to our clients, team, and communities.
We encourage and empower our goal-oriented, persistent, and innovative team members to work towards their professional and personal goals. We celebrate them as well as they are our family!
We strive to make a difference and impact our communities with our legal service and motivated team. But don’t just take our word for it. Here are some world-class examples of our service to our community:
* We have been named as *2023Best Places to Work in South Florida!!!!*
* We exceeded 2,000 Google five-star reviews.
* We sponsor a Back-to-School donation drive for orphaned and disabled children in need at the end of every summer.
* In the spirit of holidays, we take part in annual turkey giveaways for more than 200 families during the holiday season.
* Each year for Christmas we give away hundreds of scooters and bicycles for children in need.
* Two years ago, we raised over $500,000 for Leukemia research (the third highest amount in the country for the Leukemia and Lymphoma society).
* We support orphanages, schools, and women’s shelters both domestically and in Latin and South America.
* Provide laptops and other school supplies for the “I Have a Dream Foundation”.
* We host numerous live games through different radio stations giving members of our community the chance to win money, concert tickets, and other prizes.
*By submitting an application to the Ward law Group you hereby consent to communication by email, phone and/or text messaging. Standard message and data rates may apply.*
Job Type: Full-time
Pay: $72,000.00 - $108,000.00 per year
Benefits:
* Paid training
Experience level:
* 2 years
Shift:
* 8 hour shift
* Morning shift
Supplemental pay types:
* Commission pay
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
Education:
* Associate (Preferred)
Experience:
* Intake: 1 year (Preferred)
* Sales: 2 years (Preferred)
* Customer service: 2 years (Preferred)
Language:
* Spanish (Required)
* English (Required)
Work Location: In person231494% %%sales%%