Job Title: Case Manager, Washington Street Interim Housing

Department: Special Relief

Reports To: Case Manager Supervisor

FLSA Status: Non-Exempt

Job Summary:

Reporting to the Case Manager Supervisor, the Case Manager will assist shelter residents in accessing care and services, advocate for resident needs, and aid in removing barriers to accessing permanent housing. The Case Manager will assist in mapping out plans that include linkage to identified available services and provide ongoing monitoring of resident progress toward completion of stabilization, income, and housing goals. The ideal candidate enjoys working as part of a team of staff and volunteers and can think and act quickly when there is a need to pivot or address an emergency. This candidate can think critically and help guests determine a course of action that will move them toward stability. This individual can work independently while ensuring complete and thorough communication with team members. The best candidate for this post is very organized, detail oriented, comfortable with creating lines of communication with community programs, and able to encourage and support follow through from residents. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. This person will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment. The goal of this position is to provide shelter residents with the tools and support required to permanently end their homelessness.

Specific Duties:

of once per week.

• Complete intake with residents and assess current needs to create housing plan.
• With input from residents, develops and monitors progress on service plans.
• Ensure that complete and accurate electronic records of resident encounters, social.

supports, and agency referrals are generated within 24 hours of interaction in HMIS.

• With resident input, monitor progress through care plans, goal sheets, and service referrals.
• Participate in weekly case conferencing to monitor resident progress on goals and service plans.
• Complete monthly caseload report for Case Manager Supervisor & Program Manager.
• Coordinate incident intervention with other staff and security when needed.
• Aid in conflict resolution through groups, mediation, or individual coaching.
• Coordinate or provide transportation to appointments or services for residents as needed.
• Assist residents to move into permanent housing.
• Attend staff meetings, trainings, and agency events as requested or required.
• Other duties as identified by management.

• Participate in and serve as a model for SVdP’s Culture of Philanthropy and ensure that SVdP volunteers feel welcomed and appreciated.

* Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values

Required Skills/Abilities:

• Level One Fingerprint Clearance or ability to obtain within 90 days of employment.
• CPR and First Aid certification or ability to obtain within 90 days of employment.
• Excellent communication, organization skills, and ability to interact with residents, staff, and volunteers required.

• Knowledge of available community support and services is beneficial and will be shown preference.

• Must have a valid driver’s license with a clean driving record.

Physical Requirements:

• Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position.
• Ability to read, comprehend, and communicate orally and in writing required.
• Accommodations may be made available if need is expressed.

Education and Experience:

• BA/BS in social work or related field preferred, or equivalent experience
• Proficient in standard computer systems (Microsoft Office)

About St. Vincent de Paul:

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.