Company Overview

The Vision of St. Vincent de Paul – Dayton District Council is to improve the lives of people in need in the Miami Valley. Our Mission is to, with Christian purpose, accompany those in need one person at a time by focusing on shelter, food and clothing. 

Every day we let our light shine!

Position Summary/Objective

The Store Manager promotes a culture of safety, hospitality, service, honor, and respect among our homeless guests, staff, customers and volunteers, for the purpose of furthering the vision and mission of the St. Vincent de Paul Society. The Store Manager is a true entrepreneur who will oversee efficient store operations, including retail operations, eCommerce and production. This role is critical to setting the tone and direction for the store, driving growth of the current location at Edwin C. Moses Boulevard while helping to open more stores in the Dayton area. Working alongside the St. Vincent de Paul Manager of Logistics, this leader will continue the legacy of positive stewardship of donated goods while helping to achieve a future vision of multiple stores whose profitability will help St. Vincent de Paul continue to people in our community.

Essential functions

• Support the mission by achieving sales, budget, and profit objectives while ensuring that the store operates in an efficient manner.
• Using national standards, set sales and production goals and hold team accountable for achieving.
• Maximize the use of the point of sale system features including the effective use of metrics to communicate results as compared to planned goals to St. Vincent de Paul leadership.
• Continuously coach and motivate team to meet assigned goals and expectations.
• Demonstrate sales leadership for the team by playing an active role on the selling floor
• Provide product selection and pricing expertise to the production floor.
• Collaborate with Chief of Staff and Marketing to identify marketing opportunies to drive sales.
• Cultivate customer relationships by knowing and engaging repeat clientele.
• Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.
• Represent the St. Vincent de Paul mission and values in order to drive customer and staff loyalty.
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.
• Manage store P&L by managing controllable expenses and labor costs.
• Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls and inventory management.
• Maintain a neat, clean and safe working environment on the sales floor and warehouse.
• Lead eCommerce activities for maximum return on investment
• Participate in national stores meetings twice yearly and build a network of relationships with other St. Vincent de Paul store leadership across the country.
• Seek out and leverage volunteers for daily operations as well as project-based and advisory roles in order to lead the growth of the stores.

Supervisory responsibilities 

• This position leads retail operations, eCommerce, marketing and production
• Build and lead a supervisory team, holding leadership meetings on a regular basis

Physical demands

Travel percentage

• Twice yearly trips to the national stores meeting
• Occasional travel to other St. Vincent de Paul store locations
• Local travel between the store and other St. Vincent locations and scouting for new locations

Required education and experience

• Five or more years leading a retail store across any industry
• Experience using sales and production data to help make decisions to drive growth
• Proficiency in Microsoft Office products including Word, Powerpoint, Excel and Teams
• Proven experience using effective communication skills, driving collaboration across teams and holding others accountable

Preferred education and experience

• Thrift store experience
• Non-profit experience