Summary
The House Manager is responsible for the supervision of the Shift Lead Workers and indirectly all Direct Care personnel, program implementation within campus housing and the day-to-day therapeutic treatment of Missouri Girls Town clients as directed by Administration and the Clinical staff. The House Manager should be professional, organized, calm in crisis situations, and willing to participate in every aspect of a client’s treatment program. They must demonstrate strong leadership and supervisory qualities and the ability to think independently.
This position demonstrates commitment to the mission, vision, and values of the agency by engaging in respectful, cooperative relationships with clients, coworkers and external stakeholders. The House Manager is accountable for providing services and ensuring safety to clients through training, empowering and leading Shift Lead Workers and other personnel in the agency’s quest to help our clients in achieving the mission.

House Managers report directly to the Program Director.

Responsibilities:

House Managers are directly responsible for the efficiency of the home. This will include the following duties:

1. Administrative
• Fill in holes in employee schedules to meet ratio guidelines and safety precautions as necessary.
• Meet weekly with the Program Director and pass on pertinent information to Shift Leaders and Direct Care Staff.
• Actively participate on the DBT Consultation Team and effectively implement the module of therapy as outlined by the Clinical staff within the houses Compute allowances each month, obtain the funds from accounts payable and return the signed documentation when completed.
• Ensure all required paperwork and records are submitted and filed timely to ensure compliance with licensing, COA and agency policy and procedure!

2. Leadership/Supervision
• Develop strong relationships with subordinates in order to fully understand the most effective teaching style for each individual.
• Create a home that is clean, and an environment focused on safety.
• Provide an atmosphere conducive to learning and provide services to achieve the agency’s mission that includes choice and collaboration.
• Oversee and participate in extensive training to all new employees to include the agency’s orientation checklist and continuous annual professional development.
• Oversee the delegation of house responsibilities by Shift Lead Workers to ensure the completion of daily schedule, program compliance and client treatment plans.
• Serve as the primary contact for Shift Lead Workers and/or Direct Care in times of uncertainty, crisis and for agency questions, concerns, and comments.
• Provide continuous and constructive feedback (positive and negative) for the continued professional development of Shift Lead Workers and/or Direct Care through scheduled and unscheduled, formal, and informal individual meetings/interactions in addition to the annual evaluation.
• Model expected behavior, verbalize expectations and hold Shift Lead Workers accountable through documentation when necessary to instill effective practices.
• Participate in the on-call rotation to ensure adequate staff coverage for the safety of clients and personnel. Work in ratio as needed.

3. Client engagement
• Ensure proper oversight and assist with client responsibilities, education, and daily living skills as needed.
• Develop appropriate, and caring relationships with clients.
• Act as a role model.
• Provide crisis intervention.

4. Additional duties may be assigned by Program Director

Qualifications:

1. Minimum age of 21 years
2. High School Diploma or GED. – Bachelor’s Degree Preferred
3. No criminal record or history of abuse
4. Ability to demonstrate caring, tolerance, and patience when dealing with at-risk youth.
5. Ability to demonstrate understanding of philosophy, policies and procedures, strategies, and programs of Missouri Girls Town
6. Ability to maintain confidentiality.
7. Ability to be on time and dependable.
8. Ability to work independently or with little to no supervision.
9. Professional with strong communication skills
10. Organized with a strong attention to detail.
11. Exhibit strong leadership qualities and supervisory skills.
12. The preferred candidate will have experience with at-risk youth and previous management.

Environmental/Working Conditions
Ability to work with clients both inside and out at all times of the year. Hours outside normal business may be necessary to complete responsibilities. This is an exempt position according to the FLSA. Salary based on working a regular 12-month schedule.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Benefit Eligible

Yes, after three months of full-time employment or at open enrollment.