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Greetings from Kaizen Technologies!
Help Desk Support I
3500 Illinois Street Suite 2500 Golden, Colorado. 80401
Hybrid Position
Candidate Must Be Local
Job description :
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.
Answer call center phones in a friendly, helpful, and professional manner.
Open a ticket for support and provide that support once trained.
Create new network user accounts per procedure, Disable network accounts per procedure.
Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
Adept at asking questions to better support the user with process and procedures. Must be a team player.
Temporary position only. Must live local. Must be able to work from home on Fridays.
Must be able to interview in person. M
Must be able to take CJIS certification training / exam.
Please be safe and stay healthy.
Thanks & Regards
Vijay D Kaizen Technologies Inc
1 Lincoln Hwy, Suite 10, Edison NJ 08820
Work : 732-731-1228
Email ID : vijenderd@kaizentek.com
URL : http : / / www.kaizentek.com
https : / / www.linkedin.com / in / vijay-d-97047a65 /
Last updated : 2024-04-27
Full Time
$53k-66k (estimate)
04/28/2024
07/25/2024
kaizentek.com
ASHBURN, VA
50 - 100
1995
Private
KALYAN CHINTALA
$10M - $50M
Kaizen Technologies specialized in providing staffing and project implementation products and services.
The job skills required for Help desk support include Customer Service, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.