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KPI Field Service Managers are critical to the support and care of our customers. The Field Service Manager is a working manager and trainer, responsible for up to 8 Field Service Technicians of varying levels. In addition to that they are responsible for:
Schedule compliance for PM contracts, Customer management for arranging site visits, some estimating with the LTS sales team, reporting for completed work orders with customers, reporting weekly status of region to the Field Service Director, technician training, career progression management, updating the CMMS used for the reporting with the CMMS Administrator, creating a working rotational schedule that supports their team’s work life balance and training needs.
The Field Service Manager also works with the Customer Service and Parts departments to ensure all customer needs are met.
The ideal candidate will have 5 years as a Senior Field Support leader. 10 years electrical and mechanical work experience with drawings, system integrations, new technology planning, training, and implementation. Experience in manufacturing, assembly, LGVs, AMRs, or material handling are a plus.
Essential Job Accountabilities
Required Education, Skills and Experience
Supervisory Responsibilities
Manages a regional team of varying skill levels for completion of Scheduled Maintenance, Project support, and ADHOC requests from customers. Teams generally are between 4 and 8 personnel.
Other Requirements/Comments [travel, after hours, physical demands, etc.]
Full Time
$109k-138k (estimate)
03/27/2024
05/26/2024
kpisolutionsinc.com
Chelmsford, MA
<25
The job skills required for Field Service Manager include Customer Service, Field Service, Planning, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.