JOB SUMMARY:

This position provides rotating support to the Medical Respite Programs at the RISE Center and Sojourner House. This position serves as the Case Manager providing initial intake, ongoing case management, basic support and ensuring the safety of clients during their stay in the programs. This position will also possibly provide evening coverage, as needed.

JOB RESPONSIBILITIES:

• Receive referrals from the program director.
• Provide operating support to the program director as needed. Report any maintenance issues at the facility to the program director.
• Provide case management services including advocacy, crisis intervention and counseling to program participants.
• Treat program clients with dignity and respect.
• Complete initial intake and necessary documentation for all respite clients.
• Orient new clients to their program and settling them into their unit as needed.
• Assist clients to acclimate and adjust to residing in the setting and in understanding program rules.
• Complete case notes, services all HMIS data necessary and contribute to staff debriefings. Review case notes and clinical notes with staff and care partners as needed.
• Develop individual service plan with participant and review plan quarterly for ongoing needs and adjust accordingly.
• Provide wellness checks on all residents daily and address basic needs, and work with client on housing goals and opportunities as the client recovers.
• Work together with the clinical teams to assure that client is attending all medical appointments (this may include case manager transporting client) as required to maintain health.
• Work with Coordinated Entry and the housing staff to facilitate the transition to the next level of housing and assist with move-out and acclimation process.
• Mitigate and manage any on-site crisis as they arise.
• Report and document all incidents, emergencies, substantial behavioral difficulties, and any intrusions or visits by police, ambulance, or any other outside agencies to the supervisor or on-call manager immediately.
• Assist clients in following program rules and policies using trauma-informed care and harm reduction techniques.
• Be aware of the impact of trauma on participants and prevent and/or respond quickly and compassionately to triggers and post-trauma responses.
• Work in partnership with other staff, AmeriCorps members, interns and staff from other agencies and medical centers.
• Participate in training as assigned, maintain certification in CPI (Non-violent Crisis Intervention) and other techniques of working with clients according to the schedule of trainings provided by the program director, the agency, your supervisor, and the Coordinated Care team.

QUALIFICATIONS:

• Bachelor’s degree in social service or high school diploma with three years of experience.
• Good communication, strong interpersonal and listening skills.
• Good computer skills
• Bi-lingual (English/Spanish) a big plus
• Ability to build and maintain rapport with clients.

KEY COMPETENCIES:

• Committed to organizational mission of ending homelessness.
• Upholds organizational values.
• Ability to follow policies and procedures.
• Must have smartphone to utilize Agency communication and collaboration tools.
• Must participate in training in areas prescribed by the program director.
• Must have own transportation to travel between the two programs.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; use stairs; reach with hands and arms balance, stoop, kneel or crouch.

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

HOUSING FORWARD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.