We are hiring Customer Service Representatives with Order Entry experience.

The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.

Responsibilities

• Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms, and conditions, etc.), entering orders, providing order acknowledgments, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.

• Help pursue sales leads with existing and new customers.

• Answer and return customer phone calls and emails.

• Troubleshoot, research, resolve, and escalate issues to the sales team as necessary.

• Research customer complaints and support the sales team in resolution.

• Identify and implement changes to improve sales processes and accuracy.

• Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc.

Qualifications

Basic

• High school diploma

· 2 years of experience using Microsoft Office

• 2 years of customer service experience with Order Entry

• Read, write and speak fluent English

Preferred

• Associate’s degree in business or technical discipline

• 2 year of experience using a CRM software, such as Salesforce

· Familiarity with working in a manufacturing environment

· General familiarity with ISO Compliance, ITAR, etc. preferred

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Order entry: 1 year (Required)

Ability to Commute:

• Woburn, MA 01801 (Preferred)

Ability to Relocate:

• Woburn, MA 01801: Relocate before starting work (Preferred)

Work Location: In person