PURPOSE: To monitor and manage the network, maintain the VOIP set-up and provide expertise and support to in office and remote employees to ensure that their hardware and software is working in a manner that allows them to complete their daily tasks. This involves installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Managing the Windows 2016 server Active Directory (AD) network environment

· Maintaining Windows 7 & 10 computer systems, with one Apple OS machine

· Staging and maintaining new computers with Office 2013 & 2007 software suites and other software applications

· Maintaining wireless network with multiple Wireless Access Points

· Knowledge of webmail system (account administrator access level) (IceWarp)

· Maintain network multi-function printers, switches, routers

· Maintain the user database of the VOIP telephone system

· Programming new call flow logic into the call center VOIP system

· Maintain the user database for the security alarm system

· Assist in training new hires in use of various systems: telephony, email, messaging

· Occasionally assist in handling bulky boxes and assembling various types of office furniture

To perform this job successfully, an individual must be solution driven and be able to work independently, manage multiple tasks concurrently, oversee others in the department as well as being able to assist non-technical end users. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB REQUIREMENTS

QUALIFICATIONS:

Must have a high level of understanding of Microsoft Windows and the Microsoft Office Suite in addition to basic networking experience and understanding of network back-up software. Must be familiar with VOIP and webmail systems. Must be able to set-up and stage new computers and connect them to the network. Must have excellent troubleshooting skills and the ability to analyze and offer valid solutions.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent. Must have at least 5 years of IT experience in a help desk environment. MCSE& MCNE certifications are a plus. Proficient in all Microsoft Office products.

ESSENTIAL PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle or feel. Required to sit at a desk using a computer for up to 8 hours a day. The employee is occasionally required to stand, walk, and reach with hands and arms.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Work Location: In person