· Observe customers as they enter the bar area and ensure they are greeted promptly and properly and seated in a friendly manner (within 1 minute of approaching the bar).

· Present drink menus, make recommendations and answer questions regarding beverages. Take beverage orders from guests and servers. Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes. Upsell drink specials and food items as directed by management.

· Execute wine service when necessary.

· Check in regularly with every guest to ensure satisfaction with food and drinks.

· Communicate all allergy and dietary restriction information clearly on tickets.

· Take tables in the bar or dining room, as assigned by management.

· Record drink orders accurately and immediately into the Point of Sale (POS) system.

· Accept guest payment, process credit card charges and make change (if applicable).

· Learn the names of patrons and personally recognize our regulars.

· Provide gracious and professional service in an efficient manner. Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.

· Respond promptly and courteously to any requests or problems.

· Report any equipment or bar maintenance problems to Manager.

· Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Keep bar properly stocked at all times.

· Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.

· Assist the restocking and replenishment of bar inventory and supplies.

· Maintain a professional appearance and uniform standards.

· Keep open communication and assure harmonious relations between FoH, BoH and hotel staff. Develop and promote a positive teamwork attitude with all co-workers.

· Give every guest a sincere thank you and farewell.

· Must be age 21 or above.

· Outgoing personality, positive attitude and strong communication skills.

· Must be knowledgeable of wine and beverage brand selections, drink garnishes, prices, etc. Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.

· Comprehensive knowledge of the inspiration, ingredients, and technique used in all house cocktails. Complete understanding of standardized recipes for classic and contemporary cocktails.

· Open to trying new food and drinks.

· Able to confidently make food and beverage pairing recommendations.

· Knowledgeable of pre-check register operation. Possess basic math skills and have the ability to handle money.

· Knowledgeable of computer operations and ordering procedures.

· Knowledgeable of basic sanitation.

· Ability to effectively communicate with co-workers and supervisors.

· Ability to think and communicate clearly in high pressure situations.

· Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• High School or GED required
• Previous bartending, serving and/or customer service experience.

PHYSICAL DEMANDS:

· Be able to work in a standing position for long periods of time (up to 5 hours).

· Be able to reach, bend, stoop and frequently lift up to 40 pounds.