Job Type

Full-time
Description
•Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.
•Handles customer complaints, credit card chargebacks, and customer care cases.
•Develops knowledge of frequent guests and their special requests and needs.
•Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.
•Responsible for proper key control and other security measures.
•Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
•Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
•Professional appearance and mannerism.
•Supervisory and performance management skills.
•Strong communication skills, both verbally and written.
•Accounting and organizational skills.
•Ability to deal with guests when they are angry or upset.
•Ability to work quickly and thoroughly when under pressure.
•Must be flexible and open to changes in procedures.
•Ability to attend to more than one task at a time.
•Technical knowledge of Front Desk operations.
•Knowledge of Oklahoma, Oklahoma City and surrounding communities.
EXPERIENCE:
•Customer Service and Management experience required.
PHYSICAL DEMANDS:
•Must be able to stand for long periods of time.
•May include crowded office setting or "close quarters".
•General office environment with limited physical activity.