• Be the sole point of contact for all client communication.
• Act as an intermediary between the marketing team, team members, and client.
• Ensure clients are happy, well-served, and that their goals are being achieved.
• Advocate for client’s needs and goals internally
• Responsible for all client communication
• Record, compile, and share all relevant client information and communication
• Discuss client needs with marketing team to ensure client goals are being achieved
• Communicate the strategies and tactics being employed by the marketing team to the client

• Native-level fluency in written and spoken English
• Excellent written & verbal communication
• Proven track record of excellent customer service experience
• Knowledge of & experience with project management software
• Knowledge & experience with SEO, paid search, paid social, & email marketing

• Minimum of 3 years experience ecommerce experience
• Minimum of 2 years client-facing experience
• Experience working in project management software
• Ideally, 1 year experience with Shopify
• If working remotely, have a minimum of 2 years of experience working remotely

• Communication will take place primarily through email video conferences (Google Meet), email, and Google Chat.
• Be available from 9-5pm Mountain Standard Time.

• Retention - Account managers are expected to retain 95% of their book of business each calendar year.
• Upsells - Account managers are expected to upsell at least 30% of their clients each calendar year.
• Account managers are expected to manage up to $75,000 monthly recurring revenue by the end of the first year of employment.
• Account managers are expected to manage up to $95,000 monthly recurring revenue by the end of the second year of employment.

• Salary - Up to $70,000 per year based on experience
• Commission - Earn client retention and expansion commissions after your first 6 months of employment.

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