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Northwestern Bank, a proud member of the greater Chippewa Valley communities since 1904, is currently accepting applications for a full-time IT Service Desk Technician for our Main Bank, located in downtown Chippewa Falls.
This position will be regularly scheduled to work Monday through Friday, approximately 8 am to 5 pm.
The primary duties of this position include working with the IT Analyst, providing support to employees for their computer systems, hardware and software, installing programs as needed, generating reports, monitoring the network and data communications, and training employees. A complete job description can be found below.
The ideal applicant will love working with people, be able to maintain confidentiality, be able to work independently with little supervision, have a keen attention to detail and proven analytical and problem-solving abilities, be willing to work in a team environment, and will exemplify our Core Values of deliver an exceptional experience, shine through service, create positive impact, lead with integrity, and foster genuine relationships. Northwestern Bank is very supportive of the communities that we serve, offers a great work environment, and keeps a positive work-life balance for our employees.
In addition to a competitive wage, Northwestern Bank offers the following benefit plans:
Northwestern Bank
Mission Statement
Building Stronger Communities Where People Matter
Core Values
Deliver an exceptional experience.
Shine through service.
Lead with integrity
Create positive impact.
Foster genuine relationships.
About Northwestern Bank
Northwestern Bank is a locally owned, community bank proudly serving our communities for over 100 years. We are building stronger communities where people matter, and we do that by putting our core values in action.
Northwestern Bank is a reflection of each of the communities we serve and like our communities we are strong, committed, and genuine. We treat customers like family, giving sound advice, and honest financial direction.
About Our Employees
Northwestern Bank employees are remarkable in their commitment to our communities, customers, and to each other. They bring our values to life as they perform their day-to-day responsibilities, make decisions, and in how they treat others. Our employees regularly rise above expectations as they seek to help others, always being truthful, respectful, and trustworthy. They serve our communities through active volunteerism.
IT Service Desk Specialist
Position Summary:
The IT Service Desk Technician is responsible for providing support related to computer systems, hardware, and software. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in-person, hands-on help at the desktop level. This includes installing user workstations and associated software, hardware, and peripherals.
Principal Duties and Responsibilities:
Measures of Performance:
Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of bank employees; employee satisfaction with computer system operations; accessible and responsive to the needs and concerns of management and employees; soundness of business decisions made regarding information systems issues. Ability to: suggest and develop new policy and interpret established policies and procedures consistent with their intent and determine when exceptions may be appropriate. Effectiveness of communications and development of good working relationships with management, employees and customers; adheres to Bank’s code of conduct, avoids conflicts of interest, keeps Bank and personnel information confidential. Understands and adheres to Bank policies and procedures; professional work place appearance and conduct.
Qualifications:
Working Conditions:
Full Time
Banking
$46k-60k (estimate)
04/07/2024
06/05/2024
northwesternbank.com
CHIPPEWA FALLS, WI
50 - 100
1904
GERALD JACOBSON
$10M - $50M
Banking
Chippewa Valley (WI) Community bank focused on establishing relationships and small business lending. Headquartered in Chippewa Falls, Northwestern has office locations in Altoona, Thorp, Boyd, Cornell, and Lafayette. Established in 1904, Northwestern Bank is "Where People Matter".
The job skills required for IT Service Desk Technician include Customer Service, Problem Solving, Computer Systems, Windows Servers, Communicates Effectively, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
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