Job Description
Job Description
For more than 24 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. We continue to expand, adding to an approximately 200-member team across the nation. CVR has offices in Atlanta, Chicago, Miami, New York, and Tampa, to name a few.
The Program Operations Supervisor is responsible for overseeing the operations of the Housing Specialists and office support staff by reviewing and monitoring staff's work performance, ensuring that staff shows continuous progress in customer relations with internal and external responsibilities. Assign caseload/tasks to staff for processing and setting deadlines for work completion.
ESSENTIAL DUTIES
Monitors and reviews the operations of the program to ensure adherence to objectives and compliance with rules and regulations, including assisting in the review of current participant records and statistical reports including the coordination annual and interim recertification, requests for moves/transfers with continued occupancy, Housing Assistance Payment Contract/Leases executions, and lease enforcement for HCV program
participants/landlords.
Assist with policy and procedure change implementation.
Assist with developing training content/materials and facilitate staff training.
Key point of contact for training new staff, or staff who need assistance in a particular area of their position. Present updates to management in written format on the progress of employees who have been trained with further recommendations if necessary.
Monitors staff workloads and caseloads.
Utilizes automated system monitoring and reporting tools to track productivity levels.
Performs all HCV processing elements as needed or when there are staff vacancies.
Assist in monitoring and approving recommendations for termination of assistance or HAP contract when appropriate
Monitors participant moves and lease terminations and provides reports on changes
Prepares monthly/weekly reports on all HCV program processing elements.
Conduct briefings with tenants to explain HUD guidelines
Answer telephone inquiries voucher participants and property owners
Report any unsatisfactory performance of monitored caseloads and propose corrective measures and performance improvement plans
Capable of recognizing staffs deficiencies and taking disciplinary action when warranted
Hold weekly meetings with staff to discuss policy and procedure changes, issues, or concerns
Meet with Program Manager weekly to review/discuss changes or suggestions changes for the improvement to program operation
Monitors completion of QC corrections. Periodically assist with conducting QC file reviews
Consult and assist Housing Specialist on problem solving, difficult calculations, conflict resolution and casework management
Analyze, reconcile, and maintain monthly reports
Perform annual evaluations for assigned staff
Handle special projects as needed.
Additional duties as assigned
QUALIFICATIONS / EXPERIENCE:
Bachelors degree preferred in business, social work, or public administration.
3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, and similar non-profit programs working with low-income families.
Must possess 3-5 years of client service experience.
Previous experience as a supervisor or in a leadership role, desired.
A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities
Experience working in a high-volume call and production environment with high-performance guidelines and stringent deadline
Knowledge of public sector housing authority programs and systems is a plus
Company Description CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.
Company Description
CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.
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