Who We Are:
Reformation is a fast-growing company that proves fast fashion and sustainability can coexist. With both our HQ and our own factory based in Los Angeles, we combine stylish, vintage-inspired designs with sustainable practices. We release limited-edition collections every week on our website and in our brick and mortar stores.
We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the most sustainable option. We're .
Sales Associate:
No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.
Reporting to the Store Manager, essential responsibilities include but are not limited to:
What You'll Do:
Consistently meet and exceed sales goals.
Assist in clientele generation through customer engagement.
Contribute to an in-store experience for customers that both surprises and delights them.
Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
Understand the need for consistent inventory accuracy and controls in store.
Contribute to Loss Prevention in all areas of the business.
Uphold time and attendance policy.
Ensure the selling floor reflects the brand and concept standards at all times.
Share your deep knowledge about our product with genuine enthusiasm.
Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
Help ensure that the store environment is inspiring and our product is easily accessible.
Understand the core values and culture of Reformation and reflect these in all efforts.
Maintain and uphold a professional, healthy, and productive work environment.
What you'll bring:
Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Driven approach to take on new challenges with the self-motivation for your work and career
Part Time, Hourly
Available to work a minimum of 20 hours per week
Available to work a minimum of 3 days per week, weekends included
Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
References required
To Apply:
Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!
Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work. Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.
The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
Some light reading - Vogue, Forbes, Eco-Age
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