Who We Are:

Position Name:

Customer Love Associate - Seasonal - (Remote - TX based)

What You’ll Do:

• Provide consistently magical customer service across all customer service
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
• Get to know the ins and out of all aspects of the business and gain exposure to different

Who You Are:

• Smart, incredibly organized and driven towards excellence
• Passionate about Reformation’s mission and products
• Excited to work at a fast-growing company
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task big or small
• Strong communication skills across all customer service channels that include email and text messaging
• Able to meet deadlines consistently while juggling multiple tasks
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability:

We’re currently seeking full-time and part-time availability. There is some flexibility on start/end dates. The Reformation customer shops 24/7 around the globe. You must be willing and available to take on occasional rotating shifts in the evening, early morning, and weekend.

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission based company casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events parties and much more 
• 401K with company match 

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

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