Embark on an exciting journey as a Sales Order Coordinator, where you'll play a vital role in our sales organization. In this role, you'll help ensure seamless order processing and deliver exceptional service to our valued customers, utilizing a variety of communication channels to guide them through their inquiries and transactions.

As a Sales Order Coordinator, you'll be facilitating customer orders and inquiries through web chat, text, phone, and email, providing expert assistance in navigating our website, placing quotes and orders, and troubleshooting issues. You'll also play a crucial role in registering and activating online customer accounts, as well as providing knowledgeable responses to questions about products, pricing, availability, and order status. Additionally, you'll proactively engage with customers through outbound calls to provide updates on order status and ensure timely service, while meticulously maintaining customer contact information in our CRM tool. With your dedication and expertise, you'll help us uphold our commitment to excellence and shape the future of telecommunications.

Requirements

• Bachelor’s Degree preferred; High School diploma required.
• 2 years of experience in a customer service or sales role.
• Skilled in multitasking across phone, ERP, web browser, chat, text, and email.
• Proficiency in Microsoft 365 (Including Teams, and Excel).
• Minimum Typing Speed of 50 wpm and over
• Strong interpersonal, written, and verbal communication skills.
• Strong organizational skills and time management skills.

Job Type: Full-time

Pay: $21.00 - $26.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person