San Francisco
The Project Manager (PM) supports both the day-to-day operations for Academic Services and the External Engagement and Programming team. In their primary function of supporting Academic Services, the PM provides outstanding service and support, both in-person at the Academic Affairs front desk and online, to CCA community members by answering questions and directing people to resources and solutions. The PM monitors and reviews Teamwork Desk tickets and directs them to the appropriate Functional Area teams, ensuring a seamless experience for community members. Under the supervision of the Senior Director of External Engagement and Programming, the PM works with faculty and staff to plan, coordinate, oversee, and host curricular events and projects that involve external partners. The PM's project work will involve collaboration with other departments and programs including Advancement, Admissions, Career Development, Marketing & Communications, Studio Operations, as well as other key College partners. The PM will utilize the College's current platforms including cca.edu, CCA Portal, Eventbrite, and social media to increase awareness of and build community engagement with the many events and projects hosted and supported by the External Engagement and Programming team.
All team members provide targeted administrative support and take on special projects as arranged with their supervisor. Specific assignments may shift to support the needs of Academic Affairs and the College.
MAIN RESPONSIBILITIES:
General Academic Services - 50%

• Provide front desk coverage for the Academic Affairs Office.
• Answer general questions and reply to inquiries.
• Monitor, review and direct Teamwork Desk tickets to appropriate Functional Team(s) or respond with direct solutions.
• Work closely in partnership with the Senior Director and Senior Project Manager to support the work of the Divisional Deans to identify, pursue and administer external partnerships, sponsorships, and grants for all Programs.
• Oversee and support student internships and corporate/industry relationships.
• Serve as primary partner with Divisional Deans, Advancement, CAPL, Career Services, and MarCom.
• Liaise with other College offices and support services as necessary.
• Maintain email lists and Google Groups (faculty, students, alumni, etc.).
• Oversee/assist in procurement efforts.
• Other duties/training/special projects may be assigned as needed.

Communications and Marketing Support - 20%

• Support consistent branding on CCA Portal and CCA website, external communications, and Social Media.
• Support and manage public events.
• Work with designers for project-based marketing and communications collateral.
• Work with the Marketing and Communications department to update marketing platforms.
• Support the hiring of work-study students to attend, maintain, and update social media platforms.
• Updating the CCA Portal site with current material to include general program information, curricular updates, special attributions, and celebration events throughout the year.
• Update the CCA Portal site for External Engagement and Programming.

Event Planning & Support - 20%

• Lead or assist in logistical planning and implementation for events, lectures, sponsored studios, workshops, etc. Support may include onsite event management and event wrap-up. Liaise with appropriate College partners as needed.
• Create, build, and monitor Eventbrite online ticketing events as needed.
• Must be able to shift work schedules to work nights and/or weekends depending on event needs.

Budget Management - 5%

• Monitor project budgets as assigned.
• Gather and prepare analytical information for the annual budget proposal process, in concert with the Senior Director.

Supervision - 5%

• Hire, train and supervise work-study students.

MINIMUM QUALIFICATIONS:

• 1 year of administrative experience at an education or nonprofit organization, or other similar environments.
• 1 year of customer service experience.
• Baccalaureate degree or equivalent work experience

• Embrace working in a diverse community of staff, faculty and students with demonstrated ability to foster an open and diverse academic and administrative environment.
• Excellent written and verbal/interpersonal skills.
• Excellent organizational and time management skills; competent with multi-tasking, prioritizing, and sustaining focus amidst frequent interruptions.
• Ability to work independently, prioritizing responsibilities with minimal oversight, as well as proven experience working as part of a team.
• Ability to exercise sound judgment and resolve diverse problems.
• Experience with social media and event coordination.
• High level of attention to detail and adherence to deadlines.
• Ability to handle sensitive, confidential matters with discretion.
• Familiarity with and ability to apply technological innovations.Competence in MS Office Suite, Google Apps, Excel, and data entry required.Preferred:
  
  • 1 years of administrative experience at a higher-ed institution. Preference given for experience at higher-ed art and design institutions.
  • 2 years of customer service experience.
  • Baccalaureate degree preferred with stronger preference for one of the areas represented at CCA.
  • Experience with a software-based ticketing system.
  • Experience with a student information system (SIS) and customer relationship management systems (CRMS).
  Physical Requirements
  This position may require an individual to sit or stand for long periods at a time (up to 4 hours) at a desk or in a meeting. This position requires that individuals be able to transport themselves to multiple locations within the SF campus or off-campus locations. An individual must also be able to lift and/or carry a minimum of 30 pounds.
  Please note that in an effort to keep the CCA community safe, the College requires all staff, faculty, and students who are on campus to be fully vaccinated, including to have received a booster shot (if eligible). The job responsibilities of this position may require time regularly spent on campus, and therefore the incumbent will be asked to follow the CCA vaccination requirement, unless an exemption is approved. Please reach out to hr@cca.edu with any questions.
  COMPENSATION & BENEFITS:
  
  • The compensation for this position is $28.79/hour.
  • CCA offers a comprehensive benefits package, including the choice of five medical plans, generous holiday, sick & vacation time, a retirement match and tuition remission. CCA covers an average of 91% of the medical plan cost for the employee only and an average of 82% for employees with dependents. More information can be found here: https://portal.cca.edu/working/office-human-resources/employee-benefits.
  POSITION DETAILS:
  
  • CCA considers a full-time work week to be 37.5 hours per week.
  • Schedule: CCA is normally open for business 8 a.m.-4:30 p.m., Monday through Friday. Project Manager shifts generally start between 8 a.m. and 9 a.m., but may shift to accommodate the course schedule, events, special projects, meetings, etc., and are subject to change based on the needs of the department and College. This position requires occasional shifts during evenings, weekends, and offsite assignments.
  • Work mode: Hybrid, 2 - 3 days on campus per week
  • This position is covered under the staff union collective bargaining agreement and will be required to contribute to union dues/agency fees.
  Location
  San Francisco
  FLSA
  Non-Exempt
  Additional Locations
  Application Instructions
  Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
  Application Deadline
  For staff positions, screening begins immediately and continues until the position is filled.
  EEO Statement
  As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
  We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
  California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
  Questions?
  Please address any questions to hr@cca.edu.