Job Summary

The Branch Administration Administrative Assistant I provides high-level administrative support to the Retail division of the bank to maintain customer service standards, increase sales profitability and overall employee support in conjunction with retail management.

Job Description :

ESSENTIAL JOB FUNCTIONS

• Generate management reports that will aid in branch profitability
• Prepare and update essential documents for meetings and record keeping
• Facilitate processes to internal and external customers to improve overall branch experience
• Assign customer service feedback to improve overall branch experience
• Manage the maintenance of office equipment, supplies, and branch image
• Create Market branch schedule deviations
• Collaborate with other departments as needed
• Flexibility to assist and perform sales and teller operation functions
• Serve as a backup for the review of market's staff time and attendance
• Analyzing sales reports (review sales performance and sales strategies)
• Other duties as assigned

SKILLS

• Computer literate in all Microsoft programs
• Problem analysis
• Initiative
• Organization
• Planning
• Service Orientation
• Focus on Quality
• Teamwork
• Openness to change
• Oral and written communication (Bilingual preferred for border markets).

EDUCATION & EXPERIENCE

• High School Diploma or GED equivalent
• 1-3 years retail banking or customer service related experience preferred

Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.

See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.

Medical Coverage

We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.

As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Eligibility : After initial probation period.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Eligibility : After initial probation period.

Basic Life Insurance

All full-time employees are eligible for an employer paid life insurance plan.

Eligibility : After initial probation period.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Eligibility : After initial probation period.

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Eligibility : After initial probation period.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Eligibility : After initial probation period.

Child Care Spending Account

This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.

Eligibility : After initial probation period.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Eligibility : Eligible after first day of the year following employment date.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Eligibility : Eligible after first day of the year following employment date.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Eligibility : After six months of employment.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Eligibility : After one year of employment.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Eligibility : Depending on hire date, after initial probation.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

Eligibility : After initial probation period.

Last updated : 2024-05-09